Technology Support Analyst
- Technical Support: Deliver Tier 1 and Tier 2 support for hardware, software, and network issues. Resolve incidents and service requests via phone, email, and in person.
- Cloud Infrastructure: Administer and maintain cloud-based servers, monitor system performance, and manage backup/recovery solutions.
- Virtual Desktop Infrastructure (VDI): Support setup, deployment, and troubleshooting of virtual desktops and applications.
- Microsoft 365 Administration: Manage user accounts, permissions, and licenses; provide support for Outlook, Teams, SharePoint, and OneDrive.
- Active Directory: Administer user accounts, groups, and policies, ensuring efficient directory management.
- VoIP Systems: Configure, maintain, and troubleshoot VoIP systems, including call routing and user support.
- CRM Support: Provide technical support, configuration, and troubleshooting; assist with training and documentation for users.
- System Security: Support compliance with IT security standards, implement security protocols, and maintain protective tools.
- Documentation: Develop and maintain technical documentation, user guides, and troubleshooting resources.
- Continuous Improvement: Identify and recommend opportunities to enhance IT systems, processes, and support workflows.
- Proven experience in IT support and systems administration.
- Strong knowledge of Microsoft 365, Active Directory, and cloud environments.
- Hands-on experience with VDI and VoIP solutions.
- Familiarity with CRM systems and end-user support.
- Strong problem-solving skills with a customer-focused approach.
- Excellent communication and documentation abilities.
- A proactive mindset, eager to suggest and implement improvements.
- Competitive compensation
- Annual Leave: 22 working days, 1 additional day of annual leave for each year of service with the company (capped at 25 days); excluding bank holidays
- Life assurance plan (including 24/7 online GP appointments, Mental health support, nutrition advice, fitness plans, second medical opinions and health checks)
- Employee of the Quarter Program with Certification and Prize
- An opportunity to grow and establish a long-term career
- Inclusion in the annual discretionary bonus pool
- Company Pension
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