Program Manager, Amazon Artificial General Intelligence (AGI) - Information
- Lead AGI Information programs for the International customers, with a focus on Italy, setting and tracking country-specific goals and business metrics.
- Ensure the product meets high standards of engagement and quality.
- Act as the final reviewer for all customer experiences, ensuring they are culturally relevant and linguistically appropriate for Italian users.
- Define and enforce customer experience guidelines.
- Identify opportunities to improve the Information experience, by analyzing customer feedback and data.
- Collaborate with cross-functional teams to deliver new features.
- Stay updated on key events and trends in Italy, ensuring that AGI Information content remains timely, accurate, and relevant.
- Collaborate with internal and external stakeholders, providing region-specific input and supporting country-specific initiatives.
- Drive process improvements to scale efficiently and manage risks by proactively identifying potential issues impacting the customer experience.
- Solid experience in program management, product management, or a related field.
- Proven track record of delivering complex projects, from concept to execution, in a fast-paced environment.
- Experience in managing cross-functional teams and working with multiple stakeholders.
- Analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Experience with metrics tracking, goal setting, and driving business performance.
- Strong written and verbal communication skills in English and Italian.
- In-depth knowledge of Italian culture, current events, societal trends, and customer preferences.
- Familiarity with AI, machine learning, or voice assistant technologies.
- Experience in customer experience strategy, particularly for localized or international markets.
- Proven ability to influence and collaborate with engineering, marketing, and business development teams.
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