HR Caseworker
- Analyse sensitive, complex information from multiple sources
- Apply government policy to individual cases and document decisions clearly
- Work efficiently under pressure, meeting strict daily and weekly case targets
- Draft formal written outcomes and correspondence
- Liaise with internal stakeholders across departments to resolve complex queries
- Handle emotionally distressing content with discretion and resilience
- Ensure full compliance with data protection legislation and official protocols
- Active SC Clearance with no restrictions ( Sole UK Nationals only )
- Strong previous experience in casework roles (e.g., immigration, policing, Home Office)
- Confidence in applying strict policy frameworks and justifying decisions objectively
- High attention to detail with excellent written and verbal communication
- Competent in Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.)
- Ability to work in a fast-paced, high-volume operational environment
- Comfortable working with sensitive, and at times graphic, material
- Experience within the Home Office, Police, Defence, or Immigration casework
- Exposure to high-risk or complex caseloads
- Understanding of national security or resettlement policies
- 1-stage interview via Microsoft Teams
- Rolling CV submission – early applications recommended
- Guaranteed Interview Scheme (GIS) applicable – please inform us if you qualify
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