Associate Services Consultant

About us

We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.

Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to almost 100, and we’ve won industry awards for our products.

About the role

The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle.

This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role.

The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.

As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Support, Implementations or Technical roles.

The day-to-day responsibilities of the role are described below, split by function.

What you'll be doing - Implementation

• New customer set-ups on Xelix platform (Test and Production)

• Managing technical prerequisites to onboard new clients

• Reviewing customer files for technical elements using Python

• Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing

What you'll be doing - Customer Support

• Checking the data logs to proactively highlight any issues with Live customers usage of the platform

• Assisting the Support team members with any error resolution on customer files or platform
• Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers

• Supporting ad-hoc queries from Customer Success teams on platform behaviour

What you’ll bring

• Prior work experience (placement year / internships considered)

• Familiarity analysing data and writing code in Python

Desirable, but not required:

• Project Management or Customer Success experience

• Experience working with global customers

What we offer in return

💰 Competitive salary of £35,000 - £40,000 depending on experience

🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

🏡 Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym

🏥 Comprehensive private medical & dental cover with Vitality

🍼 Enhanced parental leave pay

📚 Learning & development culture – £500 personal annual budget

🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals

🎯 Lots of team socials & activities

☀️ Annual team retreat

Want to learn more?

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.