Assistant Retail Manager

Description : Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at

Key responsibilities

As Assistant Retail Manager, you will assist in the smooth running of the Food and Beverage Department, ensuring service standards are maintained and control systems are adhered to. Ensuring the facility is operated efficiently and in line with budgets whilst maintaining the highest standards of customer service.

Responsibilities Include:

· Assist the Head of Retail and Beverage Operations in all operational requirements in line with KPIs and budget targets.

· To assist the Head of Retail and Beverage Operations in actively promoting sales growth through innovation, Food and Beverage offering and staff incentives.

· Take lead responsibility for the retail areas, ensuring tasks are assigned and implemented in accordance with our SOPs, policies and legal requirements for forthcoming events, and that stock rotation, cleaning procedures and suitable stock levels are in place.

· Work alongside other arena departments and relevant external contractors to ensure event operations are coordinated and complement each other.

· Liaise with Head of Retail and Beverage Operations to ensure stock levels are maintained in line with forthcoming events calendar and raise purchase orders when required.

· Ensure all event invoicing and purchase ordering is carried out accurately and promptly.

· Report retail wage forecasting and payroll to Head of Retail and Beverage Operations

· Work with the wider F&B teams to ensure an excellent process for casual staff recruitment, retention and training aligned with the Training Academy.

· Ensure compliance to health and safety and food hygiene regulations and ensure all relevant legislation is adhered to.

· Assist with all administrative duties across the Food and Beverage department.

· To lead and develop an energetic casual workforce, be an integral part in the recruitment process for the team, learning and development, employee relations issues and team engagement initiatives.

· Any other reasonable duties as assigned by the Head of Food and Beverage.

· Managing and motivating the staff to improve the quality & speed of service, meet targets, and increase sales.

· Become an Oracle ePOS systems champion both operational and mastering of the reporting functionality

• Update and improve the retail digital signage experience so that the customer experience is elevated, quicker and easier

• Help reduce wastage across all of our operations.

• Become a Guardians of Grub advocate

Person Specification

· A minimum of 5 years’ experience working in a similar environment, ideally within the entertainment/leisure industry.

· Someone who can work well under their own initiative to ensure deadlines are achieved.

· Strong interpersonal skills and the ability and confidence to make decisions.

· Ability to remain calm under pressure.

· Critical thinker, eye for detail, someone who doesn't settle for just ok

· A desire to develop their career.

· Good knowledge and understanding of current health and food safety regulations.

· Experience of managing, training and developing a successful team and strong examples of personally delivering training and leading development processes are essential for this role.

· Willing to work outside of normal working hours e.g. weekend work, late nights.

Sustainability Responsibilities:

· Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives

· Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.