MI Analyst

Team Insights Lab

Working Pattern - Hybrid 2days per week in the Vitality Bournemouth or London time hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Strong SQL skills
• Report/dashboard development experience (Power BI or similar)
• Data storytelling/communication

What this role is all about:

Were looking for a motivated skilled and experienced analytics professional to join our Insight Lab team. Youll design and deliver reporting and analytics that help us monitor performance understand customer behaviour and improve service for both our members and advisers.

Why join us

Data is at the heart of everything we do. Youll play a key role in producing and maintaining KPIs that measure servicing performance and customer experience helping the business make informed decisions that drive better outcomes. If you enjoy solving problems connecting the dots across multiple data sources and telling compelling stories with data this role is for you.

What this team is all about:

Were a data-driven team focused on delivering insights that shape customer experience performance and business strategy. Our mission is to bring together data from multiple sources and turn it into a single compelling story combining technical expertise with business understanding to drive meaningful change.

This role also includes a proof-of-concept element where youll work on prototype-level data engineering and ETL modelling through to analytics and visualization. Working with others to productionise and ensure successful implementation. This gives you the chance to innovate and see your ideas evolve into enterprise-class solutions.

In addition youll play a key role in solving daily issues with data and reporting ensuring operational continuity and accuracy. Youll also handle queries from managers on staff performance metrics and management helping leaders make fair and informed decisions.

Key Actions:

• Build and maintain SQL queries to create reliable reporting layers.
• Develop automated reporting solutions for dashboards and ad-hoc analysis.
• Produce and maintain KPIs that monitor servicing performance and customer experience.
• Create analytics to uncover trends in customer behaviour and operational bottlenecks.
• Design and deliver clear engaging dashboards that make insights accessible to stakeholders.
• Implement data validation processes to ensure accuracy and reliability.
• Explore emerging tools (including AI-assisted analytics) while maintaining high standards of data quality.
• Respond to ad-hoc data queries and performance metric requests from managers.

What do you need to thrive

• Ability to interpret data and explain it clearly to non-technical audiences.
• A focus on accuracy consistency and data quality.
• Curiosity and a problem-solving mindset.
• Familiarity with AI tools or willingness to learn.
• Desirable: experience with automation tools (e.g. Power Automate) and interest in AI-assisted analytics.

So whats in it for you

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality this is our promise to you w e will:

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

About You

About Us

Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.

Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if were the right fit for you We cant wait.

Unable to show this video due to your cookie preferences

Diversity & Inclusion

At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.

Required Experience:

IC