Communications and Engagement Executive - Retail Operations

What's the role about? 

As our Communications and Engagement Executive at Reiss, you'll be responsible for delivering clear, engaging, and effective internal communications that connect our global retail teams. With a focus on digital-first content, you'll work closely with stakeholders to plan and deliver communications that reflect the Reiss brand and values. From campaigns and change comms to regular updates and employee engagement, you'll ensure our store teams are informed, inspired, and aligned. 

Who you are

• A confident and engaging communicator with exceptional writing, storytelling, and content creation skills. 
• Passionate about retail and committed to being a strong voice for our store teams. 
• Digitally savvy, with experience using internal communication platforms and a strong eye for impactful visual content. 
• Highly organised, able to manage multiple priorities and work to tight deadlines. 
• A strategic thinker who understands how communication influences behaviour and drives engagement. 
• Skilled in building relationships across departments and influencing internal stakeholders at all levels. 
• Analytical and curious, you interpret engagement data to inform and shape more effective, insight-led communications. 
• Able to simplify complex information while maintaining an authentic, brand-aligned tone of voice. 

What you'll be doing 

• Design and produce internal communication to drive engagement across our retail population.
• Partner with stakeholders to deliver internal news, updates, change comms, campaigns, and events.
• Evolve our communications approach by analysing platform engagement, testing new formats, and driving innovation. 
• Collaborate with creative and marketing teams to develop compelling digital storytelling and product education content. 
• Regularly visit store teams and host focus groups to ensure communication strategies reflect the needs of the internal customer. 
• Own and develop our weekly internal newsletter, using performance data to inform content direction. 
• Maintain internal comms platforms, ensuring a clear, consistent “single source of truth” for policies, procedures, and updates. 
• Support store engagement through creative communication around incentives and initiatives. 
• Assist with administrative and project support for the Retail Operations Manager and broader team. 
• Continuously look for opportunities to improve communication and training through smarter processes and solutions. 

What we offer

• Competitive salary and company bonus.
• Up to 65% employee discount.
• Access to exclusive sample sales.
• Aviva DigiCare+ wellbeing services.
• Medicash health support plan.
• Workplace pension contributions.
• Enhanced parental leave policies.
• Electric Vehicle scheme via Octopus Energy.
• Cycle to Work programme.
• Season ticket travel loan.
• Plus further workplace benefits.

If you want to start your story at Reiss as our Communication and Engagement Executive, don't miss out - apply now! 

#WeAreReiss 

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.