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Job overview

We are looking for a proactive and detail‑oriented Agency Compliance Coordinator to join King’s Staff Bank within the People Directorate at King’s College Hospital NHS Foundation Trust.

This role plays a vital part in supporting the safe and compliant deployment of temporary agency workers across the Trust. You will ensure all Direct Engagement (DE) agency staff meet NHS Employers Pre‑Employment Check Standards, framework requirements and Trust governance processes before they are booked to work.

Working closely with Trust managers, clinical teams and external agency providers, you will be responsible for the accurate input, maintenance and monitoring of compliance records across multiple systems including ESR, Trac, Allocate (BankStaff/Optima) and Patchwork. You will manage large volumes of data, maintain high standards of accuracy, and ensure all information is handled in line with GDPR and data protection requirements.

The post holder will act as a key point of contact for compliance and agency-related queries, supporting audits, workforce monitoring and the smooth onboarding and off‑boarding of agency workers. You will also work collaboratively with colleagues in the Staff Bank Bookings and Payroll teams to resolve queries and support efficient service delivery.

This is an excellent opportunity for someone with strong administrative skills, experience of compliance or HR processes, and a commitment to upholding the Trust’s values of Kind, Respectful and Team.

Main duties of the job

You will play an important role in helping keep patients and services safe by ensuring all agency workers are fully compliant and ready to work before starting shifts at King’s.

You will review and verify key pre‑employment checks such as Right to Work, DBS, occupational health and professional registrations, ensuring everything meets NHS and Trust standards. You will accurately maintain agency worker records across systems including ESR, Trac, Allocate (BankStaff/Optima) and Patchwork, handling sensitive information in line with GDPR.

Working closely with the Staff Bank Bookings, Payroll, ICT teams and external agencies, you will support the smooth onboarding of new agency workers, including arranging system access and EPIC training, and manage leavers by ensuring records and access are closed down appropriately.

You will act as a helpful first point of contact for compliance‑related queries, providing clear advice, resolving issues where possible and escalating concerns when needed. You will also support audits, reporting and workforce monitoring by maintaining high‑quality data.

You will organise and prioritise your workload effectively, support colleagues during busy periods, and contribute ideas to improve processes and service delivery, always working in line with King’s values of Kind, Respectful and Team.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible

Detailed job description and main responsibilities

General

• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At King’s we are a kind, respectful team:

Kind . We show compassion and understanding and bring a positive attitude to our work

Respectful . We promote equality, are inclusive and honest, speaking up when needed

Team . We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed

Person specification

Knowledge, Skills and Experience

Essential criteria

• Experience of working in a customer facing role or office environment
• Knowledge of IT, Microsoft Office package
• Experience of working in an administrative role within a fast-paced service
• Excellent communication skills in English written and verbal
• Experience of using Allocate products, in particular BankStaff/HealthRoster
• Proven experience of using ESR
• Experience of using Patchwork Health Systems
• The ability to work independently under minimal supervision and to be proactive and show initiative in proposing and carrying out new administrative procedures.

Desirable criteria

• Knowledge of NHSE Price Cap rules and how they apply to trusts
• Experience of working with external agencies to secure the provision of temporary staff
• Previous audit experience

Education and Qualifications

Essential criteria

• NVQ Level 3, BTEC or minimum 5 GCSEs, or any other relevant qualifications

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.