Client Success Associate

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for an Insights Client Success Associate to join us on a permanent basis.

This is a hybrid working role, based in our London office.

This is a great opportunity for someone at the beginning of their career who is eager to learn, develop, and gain experience in retail insights and Client Success. You’ll work closely with experienced colleagues and receive strong support and training to help you succeed.

What You’ll Do

• Support the management of a small portfolio of clients within assigned category, with guidance from the team.
• Partner with senior team members to turn data into meaningful insights and recommendations for clients.
• Use internal tools to help build compelling presentations and data-driven stories that support client decision-making.
• Create brilliant data lead case studies showcasing the value of data lead recommendations
• Support portfolio of suppliers with brilliant training
• Support Waitrose buyers in relevant category
• Assist in identifying trends and patterns in retail data to uncover opportunities.
• Help develop client briefs and presentation materials.
• Participate in training and development opportunities to build skills and confidence.

What You’ll Bring

• A bachelor’s degree (in any discipline).
• A strong interest in retail, FMCG, or data-driven decision-making.
• Curiosity, attention to detail, and a willingness to learn.
• A proactive, positive attitude with strong communication and collaboration skills.

You don’t need prior industry experience — we’re looking for potential rather than polish. If you’re passionate about using data to make an impact and are keen to grow a career in insights, we’d love to hear from you.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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