Service Delivery Manager
Service Delivery Manager
Location: London-based (Hybrid - 3 days onsite at client office)
Industry: Digital & E-commerce Agency
Salary: £ 60-70k
We're hiring a Service Delivery Manager to join a fast-paced digital and e-commerce agency working with bold, high-growth brands. The agency is based in Leeds , but this role will require you to be onsite at a client's London office 3 days per week , so being London-based or commutable is key.
What you'll be doing:
- Oversee the delivery of digital and e-commerce projects, ensuring seamless execution and top-tier client satisfaction
- Act as the key liaison between client and agency teams - building trust and maintaining momentum
- Collaborate with cross-functional teams: developers, designers, strategists, and PMs
- Monitor and improve delivery performance, SLAs, and KPIs
- Identify process improvement opportunities and drive service excellence
- Handle escalations calmly and confidently, keeping projects on track
What you'll bring:
- Experience in Service Delivery , Client Services , or Digital Project Management in an agency or consultancy setting
- Excellent understanding of digital products - web builds, e-commerce platforms, CMS, and marketing tools
- Strong relationship-building and communication skills
- Problem-solving mindset with an eye for efficiency
- Flexibility to be in central London 3 days per week
Why join?
- Exciting, established agency with big-name clients and room to grow
- Opportunity to own delivery from the ground up with autonomy and support
- Competitive salary and benefits
- Work alongside a collaborative, passionate team
We are looking to submit suitable profiles and arrange interviews ASAP, so please APPLY ASAP if this role looks a good match for you!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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