Room Service Waiter/Waitress

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Hourly rate: £12.88 /hour plus an expected average annual service charge likely to be between £4,500 - £5,000
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.

• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

As a Room Service Waiter/Waitress you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.

What will I be doing?

• Preparing orders
• Setting tables and trays according to type of food ordered and the hotel's service standards
• Delivering items to guest rooms in an attentive and efficient manner
• Ensuring excellent quality service as per the Hotel Standard operating procedure
• Recording order details in an electronic system or writing them on a receipt
• Collecting payment for room service orders from guests upon delivery of food and beverages
• Checking in with guests to ensure satisfaction with each food course and/or beverages
• Cleaning and removing the trolleys/trays from guest rooms and corridor

What are we looking for?

• Previous experience in a similar role
• Effective management skills
• Negotiation and influencing skills
• Positive attitude
• Excellent communication skills
• Ability to work under pressure
• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience within the hospitality industry

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)