HR Generalist

About OnCue Transport

OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.

Our Mission : Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.

Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.

Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.

Great service is paramount for our continued expansion and the trust of our partners.

The Job

Employee Lifecycle Administration

• Manage and maintain accurate employee records, contracts, and documentation.

• Support recruitment activities including job postings, interview coordination, and onboarding.

• Oversee onboarding and induction processes to ensure a smooth start for new employees.

• Manage offboarding documentation and exit interviews.

Payroll and HR Systems

• Prepare monthly payroll updates and liaise with our external payroll provider to ensure accurate and timely processing.

• Maintain HR databases and ensure employee information is up to date.

Employee Relations

• With support from the Head of HR, guide managers in handling employee relations issues, including grievances and disciplinaries, ensuring processes are fair, consistent, and compliant.

• Maintain confidentiality and accurate records of all ER cases.

Performance & Engagement

• Help to coordinate appraisal processes and ensure timely completion of performance reviews.

• Support the delivery of employee engagement initiatives, wellbeing activities, and company events.

• Assist with tracking HR metrics and preparing reports as needed.

Compliance

• Ensure compliance with employment legislation, internal policies and external regulators.

• Keep HR documentation and templates current and legally compliant.

About You

• Previous experience in an HR Generalist or HR Administrator role.

• Solid understanding of UK employment law and HR best practices.

• Experience with payroll administration (liaising with an external payroll provider).

• Strong organisational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Proactive, discreet, and able to manage multiple priorities.

• CIPD Level 3 (minimum) or working towards it preferred.