Client Operations Specialist

About Us

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at

ABOUT THE ROLE

The successful candidate will oversee and manage a range of strategic ad tech specialisms ensuring their activation and governance success across all Global regions. They will attend regular client and agency meetings covering operations, taxonomy governance, Dynamic Creative Optimisation (DCO) and new process reviews and evolution such as ecommerce. Being the point person for client operations, accountable for creation, deployment and governance of tech and channel specific operational process. Working closely with clients and agency teams to on-board and deliver successful rich media campaigns leveraging first and 3rd party data, AdOps best practise and client requirements success factors.

• Client and agency team process analysis, documentation and enforcement. 

• Project management and expert knowledge in all milestone requirements for rich media and ad tech platform activation

• Successful management of offshore and local agency team campaign activation.

• Accountable for meeting AdOps SOW

• Reporting to and updating Global Client Operations Director for Dyson.

• Ensure regular team and agency training around campaign activation process and taxonomy governance.
• Develop watertight QA processes to ensure data governance, accuracy and activation success

KEY TASKS AND RESPONSIBILITIES

• Deliver and support Dynamic Creative Optimisation (DCO) including Kinesso proprietary platforms (Taxonomies/MIE) across all regions.

• Support Regional Ops leads with per-market solutions to adapt to regional ad tech variations

• Co-ordination with agency, client and DCO teams around process and steps to campaign execution.

• Project managing critical rich media campaigns and ad tech deployments

• Ensure accurate and timely execution of AdOps campaigns and reports

• Manage a small off-shore team across campaign activation and tech.

• Work with closely with AdOps Reporting and Dashboard team to deliver weekly taxonomy compliance scorecards and insights.

• Work with the Global Client Operations Director of Dyson to develop strong campaign management solutions, projects and align on regional processes, tools and support.

• Creation and upkeep of client Operations process playbook. Precise, accurate documentation. Use for market training and always keep updated.

• Often work directly with local planners, creative agencies and/or publishers to ensure campaigns are correctly briefed, trafficked and troubleshoot issues as required

• Troubleshoot ad operation related issues and support team members

• Work with multiple ad servers (CM360/, Flashtalking etc.) and 3rd party brand safety vendors

• Investigate discrepancies if/when they arise- assist local markets in troubleshooting escalated issues 

• Promote best practices to ensure AdOps is the digital centre of excellence.

• Work alongside reporting and analytics teams to ensure a high level of data quality is adhered to   

• Governance of taxonomy across all markets, campaigns, and channels though Kinesso tools.
• Completing monthly client executive summaries highlighting key client call outs and achievements

ABOUT YOU

We are seeking a personable, well organised candidate who is proficient in the below. You will have an obsessive eye for detail and desire to optimise and automate where possible.

• Desire to lead and work directly with clients to deliver existing or new projects

• Solid Experience in trafficking with major ad serving providers – CM360 essential.

• Experience in trafficking rich media and DCO

• Experience working with and troubleshooting web analytics issues such as GA or Adobe

• Commercially minded

• Experience in taxonomies and process governance is essential.

• Documentation and project management – respects standardisation and its benefits

• Good Excel skills and experience

• Good PowerPoint skills and experience

• Great presenting skills

• HTML and JavaScript knowledge

• Excellent verbal and written skills with great attention to detail

• Flawless execution, accuracy and exceptional process skills.

• Proven project management skills

• Ability to multi-task

• A self-starter

• Excellent time management and organisation skills

• Exemplary AdOps experience

Employee Transparency

At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to our Talent Inclusion Specialist Jess at [email protected]if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits: 

Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year 

• Free breakfast and free lunch 
• Early finish Fridays
• Core Hours (Mon-Thurs, flexible start/finish times)  
• Retail discounts
• Electric vehicle salary sacrifice car scheme
• Wellbeing programme, including Headspace & flu jabs
• Interest free season ticket loan 
• Paid time off for Volunteering 
• Group Income Protection 
• Life Assurance 
• Private Medical Insurance or Health Cash Plan (dependent on level) 
• Group Personal Pension Plan with matched contributions from 3-6% 
• Generous Parental Leave & Pay  
• Independent mortgage advice 
• Financial education 
• Employee Assistance Programme 
• Free eye tests 
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!