Pharmacy Administrator Apprentice

Summary

Are you confident speaking to others in a professional manner? Are you passionate about working in the pharmaceutical industry? If the answer is yes, then this role is for you. You will join a reputable organisation and an innovative team! If you are keen to learn new skills and are computer-literate, this is the role for you!

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

You will be offered a bonus scheme for targets exceeded monthly.

Training course

Business administrator (level 3)

Hours

Monday - Friday Between 9.30am - 4.30pm

35 hours a week

Start date

Tuesday 2 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Use an in-house CRM system to process orders
• Help manage our orders on our bespoke systems
• Handle patient care enquiries and provide accurate information
• Be able to speak to customers on the phone in a friendly and professional manner
• Process payments and maintain accurate transaction records
• Work as part of a team on the customer support side
• Answer incoming calls and queries
• Assist pharmacist with dispensing medication

Where you'll work

378 Kingsland Road
London
E8 4AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEXTSTEP TRAINING LIMITED

Your training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of this Apprenticeship, you will gain the following qualifications:

• Functional Skills in English and or maths
• Business Administration Level 3
• On-the-job training
• Pharmacy Counter Assistant Level 2 Qualification

You will be released for your apprenticeship via block release and will be attending remote sessions for learning.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 5)

Desirable qualifications

GCSE or equivalent in:

Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Other requirements

Please note this vacancy is office based in HACKNEY. YOU MUST LIVE WITHIN AN HOUR COMMUTE TO BE CONSIDERED,