Senior Infrastructure Engineer - Stratford Regional Centre - Westfield Avenue

Senior Infrastructure Engineer - Stratford Regional Centre - Westfield Avenue About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.

CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

This role sits within the CODE Technology team and is integral to the wider CODE Capability, Development, Infrastructure & Innovation (CDII) team and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.

As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Senior IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of an enterprise level infrastructure (including networking, virtualisation, datacentres, and storage solutions).

For this role you must be:
• A UK national
• Hold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.

Additional Security Information: The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role.

The successful candidate will be undertaking the following (but not limited to):

Technical aspects of the role include:
• Overseeing the preparations, integration delivery and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, and Key Performance Indicators (KPIs) throughout the product life cycle.
• Assisting in the provision of outstanding services and ensuring consistent levels of capability.
• Working with technical architects and engineers to translate architectural designs into products and services.
• Working with and support third parties in providing infrastructure services.
• Providing input into overall management - workforce, budget, technology roadmaps, projects and tasks.
• Provide direct support in the active management of strategic capacity planning,
• Provide specialist technical support and assistance to projects, ensuring delivery of functional and non-functional requirements and continual service improvement.
• Responding to incidents and problems within agreed SLA's
• Be thoroughly familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.
Leadership -
• Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions.
• Develop and coach less experienced team members, sharing technical knowledge and best practice.

Additional responsibilities - may include conducting technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.

Travel and On Call - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way of your base office.

Due to the nature of the technology and on prem facilities CODE Technology support, flexible office attendance cannot be guaranteed.

Essential Criteria

• Strong background in Service Management and Operations (particularly Request Fulfilment, Incident/Problem/Change Management) with experience of Service Transition.
• Experience with, or exposure to Virtualisation technologies.
• Experience with, or exposure to Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc.)
• Experience with or exposure to network technologies, preferentially Cisco Firepower firewalls, Catalyst/Nexus switches, CUCM VoIP technology.
• Experience in supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre.
• Ability to systematically troubleshoot escalated infrastructure tickets, across varied technologies, with a root cause identification and fix approach.
• Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre.
• Experience with or exposure to commercial and Government grade Cryptography devices.
• A good understanding of the Government Security Classification system.
• Experience of coaching junior colleagues.

Desirable Criteria

• Full UK Driving Licence
• ITIL 3 or V4 foundation
• CompTIA Security+ or higher cyber security based
• CompTIA A+ or higher network based qualification
• Experience in Cyber analytics and security standards eg implementing a SIEM solution

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked 4 questions at interview to test your technical skills in the following areas: Data Centre Management CISCO ISE Windows 10/Windows 11 OS CISCO Switches

Benefits

Alongside your salary of £49,091, HM Revenue and Customs contributes £14,221 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Flexibility Payment (FP) - This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs.

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

If you currently receive the Flexibility Payment, which may include Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments.

Details of the Flexibility Payment can be found in the attached document.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Before you apply

To work for HMRC's CODE Technology team and to meet the security requirements you must be a British Citizen or hold UK Dual Nationality.
You will need to hold or obtain SC clearance to take up duty but this role requires highest level of security clearance and you will also be required to attain Developed Vetting clearance (DV). This vetting can be Lengthy but it's our way of understanding whether it's appropriate for you to have access to classified information and it ensures that we minimise any risks to you or us. Please refer to the Security Information section below.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV. Your CV should set out your career history (max 500 words) and for each role include:
  • A brief description of your duties
  • Skills and experience
  • Key achievements
  Any additional wording over the 500 words may not be considered.
• A 750-word Personal Statement. Your Personal Statement should evidence how your skills and experience meet the essential criteria in line with the job description mentioned. Your evidence needs to show us you have the experience, approach, and skills we're looking for. Please fully utilise the allowable 750-word count when completing your Personal Statement. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your behaviours and technical skills will be assessed, to determine your suitability for the role.

You will be asked 4 questions at interview to test your technical skills and understanding in the following areas:

• Networking
• Microsoft Windows Domains
• Incident/Change Management
• Data Centre Management

Interviews will take place face to face at the Stratford Regional Centre (14 Westfield Avenue , Stratford , London , E20 1HZ). Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [email protected] - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Please be aware, as you are expected to obtain Developed Vetting (DV) clearance once in post, for this role you must have 10 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).