Membership Coordinator

Job Description

Membership Coordinator

Trade Association – Education Sector

Hybrid – London (minimum 2 days per week in Shoreditch)

£32k-£34K

Benefits include 25 days holiday plus bank holidays, Training and professional development support, Wellbeing initiatives and social activities, Modern Shoreditch office environment

Full-time, Permanent

Estimated start date: Immediate, although notice periods are fully taken into account.

Membership Bespoke is delighted to be supporting a well-established UK trade association representing companies supplying products, services and technology to the education sector in their search for a Membership Coordinator.

On behalf of the association, the Membership Coordinator will act as the first point of contact for members, ensuring email and telephone enquiries are handled promptly and professionally, with a focus on delivering an excellent member experience.

Working closely with the association, the Membership Coordinator will also play a key role in maintaining accurate and effective administration of the CRM and membership data. This includes keeping member records up to date, reconciling data, capturing new leads, and supporting clear, timely communication across the full member lifecycle.

In partnership with internal teams, including Events, Research & Policy, and Senior Leadership, the Membership Coordinator will manage the day-to-day operation of the membership CRM. This includes overseeing member journeys, automated communications, and ensuring engagement activities are well targeted and data-driven through accurate record keeping.

Person Specification

We are looking for a proactive, hands-on attitude plus someone who is well presented and articulate. You must be able to write English to a high standard, have good computer skills and a willingness to learn. A good team player is essential.

Excellent interpersonal skills with the ability to communicate effectively at all levels, both internally and externally

Excellent presentation skills and telephone manner with the confidence to engage with a wide range of companies, often with individuals at a senior level

Strong organisational skills, with an ability to handle several tasks under pressure

Strong data-handling skills with Microsoft Excel, and experience and willingness with MS Copilot preferable.

Experience working with a CRM as an administrator.

First class customer service skills

Must have GCSE English and Maths grade 5 (C) or above

Ideally educated to A Level or equivalent, as a minimum

MSOffice suite – including word, excel, powerpoint, planner

To apply for this Membership Coordinator role, please submit your CV.

Due to the volume of applications, only successful candidates will be contacted. If you have not heard from us within 10 working days, please assume your application has been unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role and positively encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the UK’s most experienced membership-focused recruitment firm, with over 10 years’ experience delivering permanent, temporary, interim and executive search recruitment solutions to trade associations, regulatory bodies, professional bodies and political organisations.