Compliance Apprentice

Summary

In this role you will help protect consumers, promote competition and support a safer life online, playing a role in the delivery of the team’s enforcement activities. You will contribute to complex investigations, developing expertise in areas such as telecoms, post, online safety, broadcasting and network security & resilience.

Wage

£25,662 a year

We understand everyone’s circumstances are different therefore we provide colleagues with a £1,000 cash allowance to provide the flexibility around purchasing benefits that suit their needs and lifestyle. This can also be taken as cash.

Training course

Regulatory compliance officer (level 4)

Hours

Typically Monday to Friday, 9am to 5pm, however we are open to flexible working arrangements.

35 hours a week

Start date

Monday 6 September 2027

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role involves supporting the work of the enforcement team by:

1. Working on enforcement cases e.g. drafting background notes, attending meetings, reviewing existing rules, carrying out research;
2. Providing ideas and suggestions on enforcement cases and recommendation papers;
3. Collecting and analysing sources of evidence such as mobile phone roaming complaints data (when customers are charged large amounts for using their phones while abroad);
4. Talking to and engaging with external companies;
5. Building relationships with colleagues across Ofcom;
6. Delivering presentations at internal meetings;
7. Writing notes of external meetings.
8. Other ad hoc tasks as required.

Where you'll work

Riverside House
2A Southwark Bridge Road
London
SE1 9HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CENTRAL TRAINING ACADEMY LIMITED

Training course

Regulatory compliance officer (level 4)

What you'll learn

• Work within legal and regulatory frameworks and the organisation's policies and procedures.
• Make informed assessments of the risk of a business or individual’s non-compliance.
• Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
• Make proportionate and risk-based intervention choices to ensure compliance is achieved.
• Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
• Take actions to deal with non-compliance using proportionate interventions.
• Monitor progress made by businesses and individuals against assessed risks.
• Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
• Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
• Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
• Identify patterns and trends in compliance issues.
• Promote the importance of compliance and their organisation’s role in supporting compliance.
• Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
• Communicate with stakeholders including businesses, individuals and regulators.
• Use digital technologies to manage, share and store information and to communicate with others.
• Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
• Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
• Work within legal and regulatory frameworks and the organisation's policies and procedures.
• Make informed assessments of the risk of a business or individual’s non-compliance.
• Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
• Make proportionate and risk-based intervention choices to ensure compliance is achieved.
• Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
• Take actions to deal with non-compliance using proportionate interventions.
• Monitor progress made by businesses and individuals against assessed risks.
• Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
• Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
• Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
• Identify patterns and trends in compliance issues.
• Promote the importance of compliance and their organisation’s role in supporting compliance.
• Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
• Communicate with stakeholders including businesses, individuals and regulators.
• Use digital technologies to manage, share and store information and to communicate with others.
• Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
• Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English Language (grade 4 and above)

A Level in:

Any (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative