Lead Client Partner

Working at CreateFuture

CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first.

We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.

Our UK Benefits 

• 35 days leave (including bank holidays).
• Private medical insurance.
• Enhanced parental and adoption leave.
• Financial coaching + 5% pension match.
• 40 hours of paid learning and development.

View our full list of UK benefits.

CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row.

Join us on our journey. Let’s create tomorrow, together, today.

About the role and team:

Lead Client Partner's are at the heart of our client relationships, but this role is not just about maintaining what we have. It's about growing it. You will be responsible for managing a portfolio of key accounts while proactively identifying and creating new opportunities within them: expanding our relationships, identifying needs before clients articulate them, and converting those conversations into revenue. You are a problem solver and a commercially driven partner, someone who is equally comfortable in a quarterly business review and an early-stage commercial conversation, and who takes personal ownership of the outcomes of both.

You will guide your team to foster strong relationships and ensure that CreateFuture is seen as a trusted strategic partner. You will also lead by example in demonstrating the behaviours that drive growth, qualifying with rigour, following through with intent, and seeing commercial conversations through to an outcome.

What you’ll be doing:

• You will own and grow strategic client accounts by spotting opportunities early, building senior relationships, and creating demand before it exists.
• Driving commercial success end-to-end from pipeline creation and qualification to forecasting, conversion, and closing high-value deals.
• Leading and mentor teams in consultative selling, stakeholder strategy, and commercial excellence to raise overall capability.
• Shaping winning approaches to complex, multi-competitor bids while increasing CreateFuture’s market visibility through events, content, and thought leadership.
• Championing operational excellence with accurate forecasting, high-quality Statements of Work, and accountability for financial targets and business planning.
• Turning every account into a growth platform by improving client satisfaction, expanding stakeholder reach, and aligning delivery with strategic client goals.
• Build trusted relationships with senior client stakeholders, positioning CreateFuture as a strategic partner across digital, data, and AI transformation initiatives.

We’d love to talk to you if you:

• Have experience in account management, consultancy, or client services within a digital transformation consultancy or professional services environment. With a proven track record of growing accounts and driving measurable revenue expansion.
• Have experience within Financial Services or Payments (Would be an advantage).
• Have a strong commercial instinct with the ability to proactively identify, qualify, and close new opportunities within existing client portfolios.
• Are confident owning pipeline performance, forecasting accurately, and leading senior-level commercial conversations without oversight.
• Have credible understanding of AI, data, and modern digital technologies, with the ability to engage confidently with CTOs, CDOs, and senior business leaders.
• Have familiarity with agentic AI, cloud platforms (AWS, Azure, Google Cloud), and modern software delivery practices, with experience positioning AI-led solutions.
• Have extensive experience delivering digital product and technology programmes, turning strong client outcomes into long-term commercial growth.
• Are an inspirational and commercially minded leader who builds trusted relationships, influences senior stakeholders, and leads by example.
• Are highly strategic and operationally focused, with strong analytical skills, commercial discipline, and accountability for client and business outcomes.

What we’ll offer you:

We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.

We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed.

We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look.

Our hiring process

We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process.

It usually looks like this:

• Call with our Talent Acquisition Team
• Role specific capability interview

Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens.

Inclusion at CreateFuture

We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work.

If you need any adjustments or support during the application process, just. We will do what we can to help.

We look forward to your application!