Product Manager - Process Automation & Transformation

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As a Product Manager at Smart, you won’t just manage a roadmap, you will define the future of retirement technology. We are looking for a visionary to scale our cloud-native, PaaS administration platform Keystone - a solution built by experts to replace the industry’s legacy complexity with elegant, automated simplicity. In this role you will go beyond basic features to where self-service and operational automation are the DNA of the role. You will design the logic that integrates back-end pension management with real-time CX and operation systems to create proactive, self-service experiences for all users of the platform, from Keystone operators to the customers who save.

What will you do?

You will transform the UK’s fastest - growing pension sector into a frictionless, digital-first experience. Your mission is to replace manual complexity with predictive, automated brilliance.

• Mastermind the 70% Automation Shift: Drive a radical transition of the industry's call-heavy and manual omnichannel touchpoints into "no-touch" automated flows.

• Dominate the Transfer Market: Capture the 300% growth in UK pension transfers, and upcoming UK legislative change, by building a "one-click" journey that leads the industry in speed and reliability.

• Deploy Predictive Technology: Move from reactive processing to predictive transfer tech, anticipating friction points to ensure the fastest time-to-value for pension schemes and members.

• Optimise the "Triple Threat" Proposition: Deliver the market’s best transfer product by relentlessly optimizing for maximum speed, superior service, and the lowest cost to transact.

• Unify CXM and PaaS: Seamlessly integrate back-end operations and pension logic with intuitive front-end CXM tools to provide a world-class platform experience for partners.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Product development and experience of working and delivering in technology is essential.

• Experience in business transformation, process engineering and translating into operation management and systems.

• Top-notch communication and influencing skills across all levels.

• Strong product management skills, demonstrating the ability to drive a product from vision to delivery and break down problems collaboratively.

• Strong problem-solving skills and willingness to roll up one’s sleeves.

• Skilled at working effectively with cross-functional teams across multiple disciplines.

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor .

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.

• £500 annual training budget to spend on your professional development.

• Extensive private healthcare, including dental, eyecare and EAP.

• Enhanced sick leave (three months’ pay per year).

• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).

• Death in service insurance cover.

• Fully-paid five-week sabbatical after five years of employment.

• In office wellbeing, such as manicures, massages and barbers.

• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.

We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.

If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.