Head of Operational Improvement

Job Title: Head of Operational Improvement

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time– Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role:

To Drive Operational Improvement across ASL .

Objective:

Look at each area of Operations and Trading teams, to drive improvement in productivity and performance whilst embedding a client first vision.

Main Responsibilities:

• Continue to implement Operational improvement methodology that has been implemented across specific teams with ASL.
• Management of 2 process improvement specialists
• Own and support process improvement plan, including process mapping workshops to identify inefficiencies, reduce rework and touch points and improve customer and employee journey
• Work the Operational leads to implement improvements, define process change and help drive adoption
• Advocate and support a continuous improvement culture
• Work with Operational and service leads to define SLA’s and KPI’s, build the measurement and monitor the outcomes

Key Role Accountabilities:

• Improving the business,
• client and market satisfaction
• Employee ways of working improvement – through technology and process improvements

Person Specification:

• A solid understanding of how people go through a change and the change process.
• Proven experience and knowledge of change management principles and methodologies.
• Experience of working with an extensive and diverse stakeholder group including senior stakeholders and external stakeholders
• Focus on outcomes and flexibility to manage priorities and resources in order to deliver desired results
• Exceptional communication skills – both written and oral.
• Able to work effectively at all levels in an organisation, providing coaching and support
• Excellent active listening skills.
• Must be a team player and able to work with and through others.
• Ability to influence others and move toward a common vision or goal.

• Experience with large-scale organisational change effort.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

#AS