IT Support Level 3 Apprenticeship - Wedlake Bell

IT Support Level 3 Apprenticeship - Wedlake Bell

Employer description:

At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives – whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.

Overview:

We now have an exciting new position for an IT Support Apprentice to join our growing team.This is a fantastic opportunity for someone to embark on a career in technology, working for an ambitious and successful law firm. We are looking for an individual who is enthusiastic, hardworking, able to work independently and as part of a team, and who has first rate communication skills – both written and verbally. Advanced IT skills are not required, as these will be taught.The role also offers the opportunity to get involved in project work, application specialism and training, so is a fantastic opportunity.

Responsibilities:

• First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person
• Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up-to-date with status updates
• Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution
• Setting up user accounts, laptops, and smart phones for new starters joining the firm
• Preparing meeting rooms for Teams and Zoom calls, and presentations
• Arranging for home working equipment to be dispatched or collected from employee's homes
• Involvement within training processes for new starters, ensuring they are confident with the applications/software they are using
• Resolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speechmikes and webcams

Desirable skills:

• You will need to be keen to learn, be bright and enjoy providing high levels of customer service, developing a good rapport with our users
• Able to work well under pressure and ability to meet deadlines
• Excellent attention to detail
• Able to manage own workload and show initiative
• Flexible in approach to work
• Personable, polite and professional
• Eager to find somebody able to learn and work hard for the team

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information, please visit the UK ENIC website.

Working hours:

37.5 hours per week. This role is based on-site and requires attendance five days a week.

Benefits:

• 25 days paid holiday per annum, plus additional leave for significant life events - this includes an additional day of leave for your birthday each year
• Option to purchase up to five additional days of holiday each year
• Life Assurance and competitive income protection scheme
• Access to private medical and dental insurance from day one
• Enhanced parental leave policies
• Employee Assistance Programme with face-to-face counselling services
• Variety of staff wellbeing initiatives including pilates classes and subsidised gym memberships
• Comprehensive pension plan
• A range of bonus schemes recognising referrals and client introductions.

Wedlake Bell has made a commitment to pay all employees at least the London Living wage + 15%. (With plenty opportunities to increase your salary overtime)

Future prospects:

This is an 18-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.