Customer Experience Support

Managing administration tasks and resolving customer queries with efficiency
Using our CRM system to track and resolve customer cases
Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
Liaising with internal teams to resolve enquiries and complaints
Working as part of a team to ensure customer service (NPS) targets are met every month

A full UK driving licence is essential
Experience of delivering great customer service, this can be from any industry
Have strong communication, organisational and teamwork skills
Confidence using systems and managing administration tasks
Be enthusiastic, proactive and have a customer-focused attitude
A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

Paid time off every month to do something that makes you happy
28 days' holiday plus days off for your birthday, getting married, or moving house
Additional holidays for length of service
Long service awards
Staff discount on cars and finance options
Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
Smart Tech in partnership with Currys
Cycle to work
Pension
Healthcare
Enhanced Parental Leave
Employee Assistance Programme (EAP)
Vocational and personal development training courses
Quarterly team socials
Team feasts
Scratch card rewards
Sharesave scheme (SAYE)
Plus much more!
Closing Date: 30th September 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed
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