Localisation Manager
- Manage the entire life-cycle of multiple product localisation projects in a fast-paced environment.
- Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project.
- Work with Product and Content teams to localise the app in a scalable manner.
- Work with the Product Design and Content team to iterate guidelines and best practices for designing multi-language user experiences.
- Identify technical/tooling updates required to localise content successfully.
- Support with internationalisation best practices and support engineers with implementation and enablement.
- Enable and follow the established Quality Assurance process.
- Support localisation quality tasks as defined with the Localisation Quality Manager.
- Develop, manage and maintain relationships with the Experience team, and guide them through localisation and local market cultural challenges.
- Develop, manage and maintain excellent relationships with stakeholders across the business, in particular Product Management and Engineering.
- Educate key stakeholders and the overall business on the importance of localisation, key challenges and ways to collaborate.
- Communicate with localisation specialists, language leads and local teams to ensure effective cross-team collaboration.
- Support with the improvement of existing localisation processes and workflows to reduce effort and friction for stakeholders.
- Play an active role, together with the other Localisation and Quality Managers in the team, in building and growing the localisation discipline and impact.
- Experience working with a multidisciplinary team to localise outstanding experiences across a variety of platforms, apps and products.
- Experience working within product in a Tech environment would be highly valued.
- Experience in LQA/Quality Management.
- Understanding of the challenges involved in software localisation and stakeholder management.
- Excellent communication skills, collaborative mindset and team spirit, as well as the ability to bounce ideas with the rest of the Localisation team to bring growth to the discipline.
- An excellent understanding of localisation and cultural differences.
- Excellent organisational skills.
- Highly detail-oriented.
- Experience with TMS and CAT tools (e.g. Phrase, Smartling, Crowdin, Lokalise…).
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