Technical Account Manager

Job Title: Technical Account Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Principal Tasks

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes.

Ensure effective delivery of all Broker Support activities in accordance with the target Ardonagh model.

Oversee the service delivery provided by our third-party providers, ensuring positive collaboration and support.

Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims, and all middle office tasks.

Some of the key activities of this role are:

• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Ardonagh processes and market Compliance

• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate

• Training and support of 3 rd Party Service Providers

• Maintaining an accurate and compliant record of the placement via GXB

• Utilising relevant market and internal systems to aid in the placement process

• Support the internal File Audit process working with the File Review and Internal Audit team as appropriate.

• Oversight and ownership of key contractual dates, including payment warranties, subjectivities, and NOC’s

• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements.

The candidate should; establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including:

• Risk & Compliance

• IT and Digital

• Management Information

• Business Entity Team

• IBA

• Premium Processing (including offshore)

• Claims

Ensure adherence to all compliance requirements, including but not limited to.

• Contract Certainty

• Client and Market Due Diligence

• KPI’s

• Audit processes

• Authorisations matrix

Competencies Required

• 5 years of experience minimum

• Class specific technical knowledge – International General Liability would be preferable.

• Desire to learn new tasks and new lines of business.

• Ability to communicate with Clients and colleagues in a professional and respectful manner.

• Proactive and assertive role within the team and across the business

• Ability to work under pressure and to meet deadlines.

• Ability to standardize the processes within the team where applicable and to implement efficiencies.

• Ability to embrace Change and embed new processes as required by the Leadership.

• Computer literate, including good knowledge of Microsoft Word, Excel, and PowerPoint packages.

• Experience in the use of London Market processes and systems

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

#AS