End User Services Engineer

End User Services engineer will play a distinct role in providing technical assistance to end-users,

maintaining & delivering a smooth operation of End User & Collaboration services for Zodia.

Key Responsibilities include:

• Help Desk Support: Acting as the first point of contact for end-users seeking technical assistance, whether in person or through phone or email.
• Troubleshooting: Diagnosing and resolving hardware, software, network, and other IT-related issues reported by end-users.
• Issue Triage: Assessing reported problems to determine their nature and severity. Prioritizing and managing support requests accordingly.
• End-User Account Management: Handling end-users’ accounts, access permissions, password resets, and account information.

• Software Installation and Configuration: Software Packaging and assisting with the installation setup, and configuration of software applications on end-users' devices.
• Hardware Support: Providing support for laptops, printers, and other hardware devices.
• Network Support: Assisting with network connectivity issues, troubleshooting network-related problems, and configuring network devices.
• User Training and Documentation: Providing basic user training on using IT systems effectively as well as creating and maintaining documentation for IT processes and procedures.
• Collaboration with other IT Teams: Working closely with IT technical teams, system administrators and third-party vendors to resolve complex issues and implement IT projects.
• Customer Service: Delivering excellent customer service and maintaining a positive and helpful attitude when interacting with end-users.
• Maintaining Inventory: Keeping track of IT assets and maintaining an up-to-date inventory of hardware and software.
• Compliance and Data Security: Ensuring that IT policies and procedures are followed to maintain data security and compliance with relevant regulations.
• Software License Management: Managing software licenses and ensuring compliance with license agreements.
• Knowledge Sharing: Contributing to the knowledge base and sharing solutions to common problems to improve support efficiency and empower self-help for end-users

Requirements

• 3+ years of experience in IT support roles, preferably in financial services
• Hands on experience with
• Operations Systems: Windows 11, Mac OS and IOS
• MDMs: Microsoft Intune & Jamf
• Office 365 & Azure Active directory
• Okta
• Adaptable and able to work under pressure
• Excellent written and verbal communication skills
• Ability to work independently, with initiative

Benefits

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)