Client Director - Mid Market FSG Lead

Client Director - FSG, Mid Market Lead

Are you an experienced client professional who enjoys shaping strategy and building scalable client propositions?

Do you thrive on driving commercial outcomes while delivering consistent, high‑quality service across a client portfolio?

We are now recruitng for a Client Director to join our Financial Services Group (FSG), where we work with some of the worlds leading financial institutions to help them manage risk with confidence.

Based in London with hybrid working, this role will act as the figurehead for our Mid‑Market clients, assiting to shape and lead the segment — setting the strategy, embedding a consistent servicing and execution model, and driving sustainable growth and retention!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Setting the direction for Aon’s Mid‑Market Financial Institutions offering, translating strategy into clear priorities and actions for the team
• Leading, coaching and developing a high‑performing client management team, embedding consistent service, execution and placement standards
• Owning the commercial performance of the portfolio, with a focus on growth, profitability and retention
• Engaging with key clients as a senior point of contact, strengthening relationships and resolving escalations where needed
• Identifying and progressing cross‑sell, upsell and new business opportunities across the existing book and target segment
• Working closely with broking, technical, claims and leadership teams to ensure client needs are understood and delivered effectively
• Driving efficiency and consistency through standardised servicing and placement models across the portfolio
• Monitoring pipeline, retention and performance metrics, proactively addressing risks and opportunities
• Championing strong risk, regulatory and conduct standards across the team
• Providing regular updates to senior stakeholders on performance, priorities and progress against the segment strategy

How this opportunity is different

This is a rare opportunity to step into a newly created role with genuine ownership and influence, shaping Aon’s Mid‑Market Financial Institutions proposition rather than inheriting an established model. You’ll have the autonomy to define the strategy, service approach and execution standards, while being fully supported by Aon’s deep Financial Services Group expertise, market‑leading broking capability and senior leadership. Working closely with broking, technical, claims and client leadership teams, you’ll combine commercial accountability with real client impact — building something meaningful, scalable and differentiated, with the backing of a global firm that values innovation, collaboration and quality of outcomes.

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Skills and experience that will lead to success

• Proven experience managing complex mid‑market financial institutions clients, delivering consistent service, strong execution and commercial outcomes
• Demonstrated ability to build, lead and develop teams, embedding clear standards, accountability and a high‑performance culture
• Strong commercial mindset, with experience driving growth, retention and profitability across a portfolio, including cross‑sell and upsell
• Confidence operating at a strategic and operational level, able to design and execute segment‑level service and placement strategies
• Excellent stakeholder management skills, with the ability to collaborate effectively across broking, technical, claims and leadership eams

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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