Christian Dior Department Manager - Heathrow Airport
- Lead by example, mentor and train the team to develop their sales and service techniques
- Support the Area Manager with the development and implementation of a local client development strategy
- Build internal relationships to support the team to cross-sell across product universes
- Develop client loyalty through building relationships with VVIC and Elite clients
- Monitor and improve the sales levels delivered within your department.
- Deal efficiently and effectively with any customer complaints
- Support the Area Manager in the delivery of the department's commercial goals whilst complying with all Company policies and through delivering the highest of standards
- Develop relationships with Head Office colleagues in order to provide feedback on clientele and product performance
- Support with the ordering and management of stock where required
- Lead the store team, organising and delegating daily tasks
- Support in the recruitment, evaluation, motivation and development of the team
- Take all efforts to store minimises stock losses and store operating expenses
- Support the team to maintain the highest standards of housekeeping and display within the department
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store
- Take all actions necessary to maximise security and prevent theft of product
- To ensure that the terminal operates in accordance with the Company administration systems and procedures to minimise losses
- To carry out any additional duties as directed by your Line Manager or Head Office
- Represent Christian Dior as an ambassador at events where necessary
- Previous experience at Department Manager level within luxury fashion
- Excellent communication and relationship building skills
- Proven ability to lead an experienced and capable team
- An existing client book (preferred)
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Fluency in a second language (preferred)
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