Studio Manager

Circular Threads is the UK’s first curated marketplace for preloved South Asian fashion, dedicated to promoting sustainability and community within the fashion industry. We are looking for a motivated, organised Studio Manager to oversee our studio operations and lead customer appointments.

Role Overview

The Studio Manager will be responsible for managing the day operations of our studio, including inventory management, customer appointments, seller management and event preparation. This role is crucial in ensuring the studio and inventory are managed smoothly while maintaining excellent customer service across the business.

Key Responsibilities

The Studio Manager role will lead all aspects of the studio and will have responsibilities (including but not exclusive to):

Customer Management & Sales:

• Managing our WhatsApp business / customer support management
• Stock Management: Responsible for using the valuations calculator, approving and rejecting items based on popularity, previous sales history and availability
• Appointment coordination: Lead appointments with potential buyers, ensuring a welcoming and informative experience, in-depth knowledge of outfits is required
• Taking appointments & facilitating sales
• Improving shopping experience through customer feedback and service enhancement

Seller Management:

• Manage seller forms (Standard / VIP applications and processing)
• Managing issues with sellers (e.g. faulty items, disputes, quality concerns)
• Manage VIP 8 week process – measurements/drop offs/returns/collections
• Manage boutique partnerships (communication, spreadsheets, pricing, 8-week cycle)
• Input into tech team for automating seller form processes

Inventory & Database Management:

• Manage Airtable and Shopify uploads of new items
• VIP management: Manage incoming and outgoing VIP items by checking quality, authenticity, log, tag and display items in the studio
• Database Management: Maintain and update item status on the main database (Airtable), ensure automated emails are sent to customers
• Stock management (controlling levels and using waitlist functionality)
• Inventory management: Oversee studio inventory, merchandise outfits and stock including jewellery and handbag displays, ensure all items are well-organised and displayed effectively

Photography & Content:

• Photography: Organise and oversee the photography of VIP outfits
• Photographing items with no existing photos
• Social Media: Work alongside content creator to use time in the studio to capture outfits, clips for reels, clients trying outfits in appointments, any new stock and re-promoting existing stock

Shipping & Logistics:

• Packaging and shipping items using DHL system
• Manage DHL account and shipping operations
• Shipping and returns: Manage the process for items held at the studio
• Managing studio stock – labels, bags, totes, hangers etc.

Studio Operations:

• Merchandising, organising studio space for optimal customer experience
• Event preparation: Prepare and merchandise outfits for events and organise outfits post-event. This also includes stock management for loans / rentals
• Manage Calendly – update schedules if studio is closed or unavailable

Technical & Administrative:

• Solving tech issues across WhatsApp Business/Seller Forms/Airtable/Shopify
• Reporting: Monitor studio performance and provide feedback on operations, customer experience and inventory to the team
• Tracking KPIs across Sellers/Buyers/Studio performance metrics

Events:

• Management of the calendar and scheduling for any events being hosted and provide support and guidance during the events.

Requirements:

• Familiarity with South Asian outfits and cultural fashion
• Strong organisational skills with a key attention to detail
• Friendly, approachable, and engaging
• Sales-oriented with customer service focus
• Comfortable with using technology for inventory management, including Airtable, Shopify, WhatsApp Business and DHL systems
• Interested in fashion and sustainability
• Willingness to adapt to changing needs and expectations of the business and expand the studio’s operations as demand grows
• Enjoys the dynamic and flexible nature of working in a fast-paced environment
• Problem-solving skills for technical and operational challenges
• Excellent communication skills for managing seller and buyer relationships
• Experience in retail management is a plus

Application

Apply with a CV, a concise cover letter outlining your relevant experience and motivation for working at Circular Threads.

Join us in revolutionising sustainable South Asian fashion while accelerating your career in an innovative, values-driven company!

Due to limited resources, only candidates of interest will be contacted. Please do not follow up individually via other channels.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.