Senior Member Experience Host - 12 month Fixed Term Contract

The Company

At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK and Germany, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces - we’re shaping the future of work.

About the Role

We are looking for a Senior Member Experience Host who will help shape a positive, energising culture - empowering fellow Member Experience Hosts to do their best work every day.

You’ll act as a key support to our Workspace Managers and a vital link between them and the Member Experience Host team, while building strong, trusted relationships with our Members and regular visitors.

Key Responsibilities

• Lead by example, promoting a positive culture and exceptional member experience
• Build strong, professional relationships with Members and guests; act as a senior point of contact for queries and issues
• Support your Managers with ensuring a smooth daily building operations, maintaining high standards across all spaces
• Carry out regular checks to ensure cleanliness, presentation, maintenance and health & safety compliance
• Ensure communal areas, kitchens and meeting rooms are well set‑up, stocked and operational
• Help organise and host engaging member events that strengthen community
• Maintain exceptional personal presentation and professionalism
• Participate in team meetings and required training

This role is for you if:

• You’re passionate about creating extraordinary, people‑first experiences
• You naturally lead by example, setting the tone through your attitude, energy and standards
• You enjoy being a visible presence on the and take real pride in how a space feels and runs
• You build genuine relationships and make people feel welcomed, known and cared for
• You take ownership, stay calm under pressure and step in confidently when things don’t go as planned
• You believe culture isn’t just talked about — it’s lived, every day

Requirements

We’d love to hear from you if you’ve got:

• Experience in assisting to lead a team within a service‑led, customer‑facing environment (hospitality, workspace, retail or similar)
• A warm, professional communication style and strong interpersonal skills
• Confidence handling member queries or challenges with empathy and discretion
• High standards when it comes to presentation, organisation and attention to detail
• A proactive mindset and the ability to juggle people, service and operations
• A genuine alignment with our values and a desire to help others do their best work

Benefits

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

Work Pattern

• On-site
• Monday to Friday

 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

 Well-being & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Access to our gyms and selected wellness classes with Restore at Fora
• Health cash plan - supporting day to day medical expenses
• Mental Well-being support - confidential in-person or online therapy sessions

 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordabl e

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year
• Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
• Elevated Style Allowance — Empowering You to Look the Part, Your Way.
• Generous Employee Referral Scheme