IT Infrastructure, Senior Specialist FTC

IT Sr. Specialist – 9 month FTC

Slalom’s IT Infrastructure Team is seeking an onsite IT Sr. Specialist to join its Infrastructure Operations Team for a 9 month fixed term contract. You are customer service focused. You are excited to solve IT problems for the people around you, include network connectivity, AV functionality, end device issues. You like to make people smile.

Responsibilities:

• Be the onsite presence as a hub for IT service delivery and operations
• Testing and monitoring network connectivity and user experience
• Provide AV system onsite support, including testing, vendor coordination, and basic system setup and testing
• Assist network, AV, and endpoint engineers to perform required activities onsite
• Collect users’ reports of IT issues and accurately diagnose and resolve those issues, escalate as necessary
• Work though assigned service and trouble tickets
• Provide high quality customer service to local office, escalate issues to engineering teams when necessary
• Provide high quality customer service to engineering teams, and deliver required IT services according to established standards
• Willing to be available to travel when business needs arise

Qualifications:

• In-depth knowledge of network administration and service desk administration
• Solid understanding of enterprise AV and networking infrastructure design and best practices
• Excellent interpersonal skills to effectively interact with customers, cross functional groups, senior management, subordinates, team members and vendors/partners.
• Experience with the following tools or platforms: Aruba, Palo Alto, Jira, ServiceNow, Microsoft 365 and Microsoft Teams.

We have a question for you - and it’s something we’re passionate about. Can you imagine a world in which you can truly love your life and your work? Well, we have some good news – creating that world and making this vision a reality is what we get out of bed for; it’s our north star.

But what do we really mean when we talk about loving your life and your work? Let’s look at the ways in which we help our team members to achieve this – and the ‘how’.

Deep connections, better outcome

We have deep relationships with leading technology partners and they love us for our innovative and outcome based approach. Our people are passionate about solving our clients problems using the tech that’s the best solution for them. What’s more, we’re there to work side-by-side with our client teams to enable them for success long after we’ve gone. We’re all about momentum that outlasts us.

Flexibility

Life is busy, and we understand that. Our team often juggles work, family, personal commitments, and crucial client obligations. We prioritise supporting our people in balancing what matters to them while ensuring we meet our client commitments. Flexibility is key, as we sometimes need to adapt to meet client needs. This way, our team can work on high-impact projects they’ll love, knowing they have the flexibility to manage their personal and professional lives effectively.

People-first

Great solutions start with great people. At our employee-led company, your voice matters, and we love to hear your feedback. By leading with kindness, empathy, and striving for equity, we create better experiences for everyone. Our culture encourages passion, adventure, adaptability, and diverse thinking. Inclusion, diversity, and equity are our top priorities, empowering our team to be their best selves. Together, we can create a great future by working collaboratively and supporting each other.

Rewards

There’s no shying away from it - the compensation and benefits on offer have to be competitive too, right? We know that. That’s why we have a dedicated team working with our leaders to ensure our packages are fair, competitive, and rewarding!

Who are we... We are Slalom!

Slalom is a next-generation professional services company creating value at the intersection of business, technology, and humanity. With our fiercely human approach, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Supported by over 700 technology partners, our 10,000+ team members in 11 countries and 52 offices we Inspire people and organisations to envision greater possibilities, accelerate progress, and shape a brighter future for everyone.

We’re honoured to be consistently recognised as a great place to work, including being one of Fortune’s 100 Best Companies to Work for nine years running. Read more at slalom.com.

Want to learn more?

Why not apply??

We would love to hear from you!

Slalom prides itself on helping our team members thrive in their work and life. As a result, Slalom is proud to invest in our team members with competitive and innovative benefit programs and services that meet the unique needs of our diverse workforce. If you require any assistance with regards to reasonable adjustments during the recruitment process, please do not hesitate to contact us – we will always be happy to help.