Business Manager - Operations

The Business Manager function will form part of London Branch's Business Operations capability and will assist the Head of Business Management with the development of a sound and compliant business platform.

Operational platform & business enablement:

* Working closely with the Head of Business Management to:

* Ensure all systems & processes operate smoothly and align with our quality standards

* Maximize the efficiency of all business procedures

* Build new processes and map existing and/or new processes that meet our business objectives and ensure compliance

* Facilitate the delivery of new product, process, platform and business development and assessing post change implementation

* Track the progress of adhoc projects and workflow design

* Assist with the investigation and remediation, through analysis, testing and specification design, of identified data quality events across and within systems supporting C&I UK businesses

* Assist with the implementation of the C&I UK records management policy and the subsequent monitoring thereof

* Assist with the SLA process and the monitoring thereof

* Be committed to championing best practice, and positively supporting operational efficiency, business enablement and cultural changes

* Build product knowledge through on-the-job learning, working with Front Office and Support teams to ensure fit-for-purposes processes are in place

* Demonstrate a high energy level and strong work ethic, as well as being organised and disciplined with a highly developed ability to get things done. Stakeholder relationship management − The Business Manager should:

* Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.

* Initiate meetings to manage the expectations and requirements of key stakeholders.

* Courageous and self-starting, this role requires upward and outward communication.

* Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.

* Anticipates consequences and adapts problem solving based on continual feedback.

* Act speedily to resolve problems, queries and complaints.

* Adapt communication styles to meet the needs of different audiences.