Inbound Operations Shift Team Leader

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Jewellery Business of the Year, 2024, Positive Luxury
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The quality team leader plays a crucial role in our operations, providing leadership and driving impact within our quality team. You will oversee daily quality operations, ensuring the team performs at its best. Responsibilities include coordinating quality control activities, managing a team, and upholding our high standards across supplier deliveries, quality checking, customer returns, repairs, and recalls.

Your role is pivotal in promoting teamwork, maintaining exceptional quality standards, and supporting team members with guidance and assistance.

This is a fabulous opportunity for someone looking to develop their career with a great company at a really exciting time of growth.

What you’ll do

• Oversee daily quality control within our warehouse, from supplier deliveries to customer returns and repairs within SLA’s.
• Develop, implement, and uphold quality control procedures and processes from quality checking to recalls. 
• Conduct quality inspections and audits.
• Identify quality issues and communicate with the wider business for corrective actions.
• Analyse quality data to pinpoint areas for improvement and provide feedback to the team of quality associates.
• Maintain accurate records of all quality control activities.
• Oversee and manage quality reports for internal and external stakeholders.
• Maintain strong relationships with stakeholders and suppliers.
• Update and maintain daily reports and logs to monitor quality metrics, actively seeking opportunities for improvement.
• Lead and manage a team of associates daily emphasising quality at all times.
• Ensure the team meets agreed KPIs by monitoring workflow and productivity, making necessary adjustments to meet targets and deadlines.
• Monitor and oversee the team’s time, attendance, performance, development, and well-being.
• Manage a team of direct reports effectively.
• Lead training and development initiatives, coaching team members to achieve required competencies.
• Ensure adherence to operational procedures, safety protocols and quality standards.
• Be a role model for the Monica Vinader Aims and Values at all times.

What you’ll bring

• A a keen eye for detail, strong quality process and team management skills.
• A passion for maintaining high standards of quality.
• Demonstrated success in managing and implementing quality processes effectively.
• Possess strong analytical skills with the capability to interpret data and recommend actionable insights.
• Demonstrated success in understanding metrics to drive performance.
• A strong work ethic with the ability to plan, organise and adapt plans quickly in a fast-paced environment.
• An ability to manage the team fairly and provide honest and constructive feedback in sometimes challenging situations.
• The ability to work efficiently and accurately under pressure.
• A proactive approach to highlighting quality issues.
• Demonstrated Health & Safety experience within a warehouse environment.
• Uphold the company's core values at all times.

Travel Requirements

To and from our Acton site daily, remote/hybrid working is not available. Regular travel to our Norfolk / London office may be required.