Product Manager

Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.

PRODUCT MANAGER - FULL TIME, LONDON

Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital journeys. Join us to shape the future of fashion retail. 

What you'll be doing:

Key responsibilities

• Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. 
  
• Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. 
  
• Understand and communicate customer needs and business goals across teams. 
  
• Prioritise features and improvements based on data, insight, and impact. 
  
• Lead cross-functional squads to deliver high-quality outcomes at pace. 
  
• Translate strategy into clear Agile requirements and user stories. 
  
• Ensure quality across all releases and hold delivery partners to agreed standards. 
  
• Define, monitor and act on key product performance and health metrics. 
  
• Drive a culture of experimentation and continuous optimisation within your squad. 

What you'll be able to demonstrate:

Skills and experience

• Solid understanding of E-commerce and has a background in this area, not fully accountable but should have a focus on trade and maximising company KPIs.
  
• Track record or working on and delivering complex projects and product enhancements that have had a direct impact to either the business or the customer.
  
• Customer centricity – Understand ENDs customers, their problem points and work with the business to make sure these are a priority. 
  
• Work closely and directly in teams with software engineers, QA and delivery team. 
  
• Understand and be able to communicate using technical terms to improve collaboration with teams.
  
• Understand and have experience working within agile frameworks, be comfortable with the processes and always strive to inspect, adapt and improve. 
  
• Have knowledge of omnichannel and be keen to learn how to improve these areas. At END we have ambitions to continue to grow online and offline.
  
• Experience in experimentation and solid understanding of A/B testing processes and frameworks.
  
• Be able to work across the business with stakeholders, understand their needs and communicate this into tech teams as requirements and scope.
• Background in product management previously .

What we can offer you

• 33 days holiday (including bank holidays)
• Birthday day off.
• Company pension scheme
• Generous staff discount
• Opportunities for professional development and career progression
• Access to Employee Assistance Programme
• Registered access to Healthcare Benefits provider

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Type of employment: Permanent, full-time