Product Manager

PRODUCT MANAGER - FULL TIME, - LONDON

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital journeys. Join us to shape the future of fashion retail.

Here's a breakdown of what you'll be doing:

• Own product discovery across web and mobile app, identifying opportunities that drive customer and business value.
  
• Collaborate with the Head of Digital Experience to shape and deliver the product roadmap.
  
• Understand and communicate customer needs and business goals across teams.
  
• Prioritise features and improvements based on data, insight, and impact.
  
• Lead cross-functional squads to deliver high-quality outcomes at pace.
  
• Translate strategy into clear Agile requirements and user stories.
  
• Ensure quality across all releases and hold delivery partners to agreed standards.
  
• Define, monitor and act on key product performance and health metrics.
  
• Drive a culture of experimentation and continuous optimisation within your squad.

Who we're looking for:

• Solid understanding of E-commerce and has a background in this area, not fully accountable but should have a focus on trade and maximising company KPIs.
  
• Track record or working on and delivering complex projects and product enhancements that have had a direct impact to either the business or the customer.
  
• Customer centricity – Understand ENDs customers, their problem points and work with the business to make sure these are a priority.
  
• Work closely and directly in teams with software engineers, QA and delivery team.
  
• Understand and be able to communicate using technical terms to improve collaboration with teams.
  
• Understand and have experience working within agile frameworks, be comfortable with the processes and always strive to inspect, adapt and improve.
  
• Have knowledge of omnichannel and be keen to learn how to improve these areas. At END we have ambitions to continue to grow online and offline.
  
• Experience in experimentation and solid understanding of A/B testing processes and frameworks.
  
• Be able to work across the business with stakeholders, understand their needs and communicate this into tech teams as requirements and scope.
• Background in product management previously .

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 33 days holiday (including bank holidays)
• Flexible working - 3 days office working (Mon-Wed) 2 days home working (Thu-Fri)
• 40 Hours per week
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed