Global Retail Training Manager/Content Creator (6 months)

Job Title: Global Retail Training Manager/Content Creator (6 months)

Location: London

Reporting To: GM Global Retail & Operations

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Business of the Year, 2025 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Global Retail Training Manager/Content Creator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Global Retail Training Manager/Content Creator role is a crucial, high-impact role at the heart of our Retail Training function. At this exciting time for the brand, you will be responsible for leading the creation and execution of premium, on-brand, and engaging content that directly empowers our global retail teams and drives sales performance. You will be working in partnership with the Retail Excellence consultant and GM Retail to design, elevate and implement the training for the next phase of the Monica Vinader experience. Furthermore, you will take the lead in coordinating and ensuring the flawless execution of our annual global training summit, cultivating key relationships with internal stakeholders and external partners to deliver a truly seamless and unforgettable event exciting opportunity.

What you’ll do

• Design & Develop: Create high-quality digital training content for all new product launches to drive sales performance and technical understanding. Produce digital content for operational processes that makes complex ideas easy for everyone to grasp.

• Customer Experience focus: Design and develop new training modules that empower our Retail Team to deliver exceptional, personalised customer service that delivers to our luxury brand standards

• Customer Engagement: Design and develop new training modules that up-skill our retail teams to deliver the new standards of customer engagement to retain and grow a loyal customer base

• Platform Management: Maintain and update training content across our digital platforms to ensure information is current and reflects company objectives e,g SC & The Hub

• Collaborate: Work closely with the Retail Excellence Consultant and stakeholders across departments to understand business priorities and support the global training plan.

• In-Store Engagement: Spend time in our stores to understand the learner's journey, supporting new joiners and assisting with in-person training for new initiatives or store openings.

• Feedback & Iteration: Use engagement data and feedback to constantly improve and adapt content for maximum impact

What you’ll bring

• Connect & Empower

  • Communicates Effectively - Communicates openly and proactively in a clear, structured, precise, concise, and audience-appropriate manner — both verbally and in writing.

  • Collaborates - Proactively Actively seeks out and listens to other views. Shares information and interim conclusions freely, understanding the importance of building consensus and keeping the broader team informed. Invests energy in group goals and will jump in to provide support to others without hesitation.

• Drive & Deliver

  • Workflow Management - Prioritises effectively, is responsive, proactive and action-oriented. Is able to deliver quality output, while maintaining composure and working at pace.Manages expectations clearly and is not afraid to push back on projects or deadlines.

  • Dives Deep Values the importance of information and data, auditing own work and asking the right questions to check accuracy and find the real facts to make the right decision and deliver the best outcome for the business.

  • Focuses on the Right Thing - Takes a pragmatic and solution-oriented approach to business problems, concentrating on delivering the best overall company outcome. Focuses resources on areas of greatest return to the business, and can successfully balance risk against potential reward.

  • Delivers Results - Takes accountability for delivering against goals and commitments. Has relentlessly high standards and tenaciously seeks to meet them.

• Grow & Adapt

  • Embraces Change Is comfortable working in a loosely structured environment and can effectively manage ambiguity, values simplicity, and takes a flexible and adaptive approach to work.

• Master & Apply

  • Applies Knowledge with Impact Uses their expertise to drive meaningful results for the business. Applies knowledge in a practical, commercial, and solutions-focused way — adapting their approach to fit the situation and maximise value

To be successful at Monica Vinader, it helps if you...

• Articulate in approach and loves developing innovative and impactful training materials

• Strong attention to detail

• Are hands-on, solutions-focused, and entrepreneurial

• Collaborate openly with humility, honesty, and humour

• Embrace learning, teaching, and personal growth

• Stay resilient, adaptable, and self-motivated in a creative environment

• Speak up when you don’t know—and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Regular travel to our stores will be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.