Tenancy Support Officer
3 months contract with a local authority
Job Purpose
- The Tenancy Support Officer (New Builds) is responsible for providing targeted, short ‑ term and ongoing tenancy support to new and transferred tenants within newly built properties, particularly during the first 6–12 months of a tenancy.
Key Duties/Accountabilities
- Manage referrals and provide tailored tenancy support to a caseload of vulnerable tenants following tenancy sign ‑ up.
- Carry out assessments of need and develop individual support plans aimed at promoting independent living and tenancy sustainment.
- Work intensively with tenants requiring additional support to help them understand and comply with tenancy conditions.
- Provide advice and practical guidance on managing a home, neighbour relations and tenancy responsibilities.
Essential Experience Required
- Experience of working with social housing tenants, ideally within a local authority or housing association.
- Experience supporting vulnerable individuals or families with complex needs.
- Experience managing casework, carrying out assessments and developing support plans.
Essential Qualifications Required
- Working knowledge of housing legislation and support services.
- Understanding of welfare benefits and housing benefit systems.
- General understanding of safeguarding children, young people and vulnerable adults
Additional information to note
- Working Hours: 35 hours per week.
- Please note this role requires candidates to attend the office a minimum 2-3 days per week and requires a DBS.
- We work on bi-weekly schedule.
The role closes on 1 st May 2026, apply ASAP.
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