Tenancy Support Officer

Civic Recruitment Limited
Greenwich, Greater London

3 months contract with a local authority


Job Purpose

  • The Tenancy Support Officer (New Builds) is responsible for providing targeted, short ‑ term and ongoing tenancy support to new and transferred tenants within newly built properties, particularly during the first 6–12 months of a tenancy.

Key Duties/Accountabilities

  • Manage referrals and provide tailored tenancy support to a caseload of vulnerable tenants following tenancy sign ‑ up.
  • Carry out assessments of need and develop individual support plans aimed at promoting independent living and tenancy sustainment.
  • Work intensively with tenants requiring additional support to help them understand and comply with tenancy conditions.
  • Provide advice and practical guidance on managing a home, neighbour relations and tenancy responsibilities.

Essential Experience Required

  • Experience of working with social housing tenants, ideally within a local authority or housing association.
  • Experience supporting vulnerable individuals or families with complex needs.
  • Experience managing casework, carrying out assessments and developing support plans.

Essential Qualifications Required

  • Working knowledge of housing legislation and support services.
  • Understanding of welfare benefits and housing benefit systems.
  • General understanding of safeguarding children, young people and vulnerable adults

Additional information to note

  • Working Hours: 35 hours per week.
  • Please note this role requires candidates to attend the office a minimum 2-3 days per week and requires a DBS.
  • We work on bi-weekly schedule.

The role closes on 1 st May 2026, apply ASAP.

Posted 2026-04-27

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