Service Manager

CardHeading: [Lead with impact and elevate your career as a Service Manager at Therapie! ]

CardIntro: [Drive success, mentor a dynamic team, and enjoy rewarding growth opportunities in a supportive environment where your leadership and ambition are celebrated.]

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a dynamic and experienced Service Manager to lead a small team of service engineers. The ideal candidate will have a strong technical background, particularly in laser systems, and a passion for delivering high-quality service. This role requires a proactive individual who can manage field operations while ensuring the efficient functioning of our service office and supporting logistics.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

• Team Leadership: Supervise and support a small team of service engineers, providing guidance and training as needed.
• Training: Provide onboarding and top-up training as and when required.
• Field Work: Spend 80% of your time in the field, working alongside the engineers to diagnose and fix laser systems, ensuring high-quality service delivery.
• Stock Control: Manage inventory levels of parts and supplies, notifying the procurement team when stock is low to facilitate timely ordering.
• Cost Efficiency: Actively seek out and source parts at competitive prices to reduce maintenance costs, ensuring budget adherence while maintaining quality.
• Spare Parts Distribution: Coordinate and send out spare parts to sites that place orders, ensuring timely delivery to meet service demands.
• Service Office Management: Oversee the service office operations, ensuring a well-organized and efficient working environment.
• Fleet Management: Maintain and ensure the legal and safe condition of the fleet of vehicles, handling necessary inspections and documentation.
• Scheduling: Coordinate job scheduling for service engineers, optimizing routes and workloads to enhance efficiency.
• Reporting: Track and report on key performance indicators (KPIs) as set by the CFO, providing insights and recommendations for improvements.
• Point of Contact: Act as the primary point of contact for sites logging repairs, ensuring clear communication and prompt response to service requests.
• HR Responsibilities: Manage appraisals, & holiday and sickness requests for the service team, ensuring adequate coverage and support.
• Service Report Review: Check engineers' service reports to ensure they are completed correctly and that parts are consumed in accordance with the company

4# Qualifications and Skills

• Strong technical knowledge of laser systems and troubleshooting.
• Excellent leadership and team management skills.
• Ability to work independently and in a team-oriented environment.
• Strong organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in using service management software and related tools.