End User Support Engineer
- Provide advanced second- and third-line support for digital workplace technologies
- Investigate recurring incidents, identify root causes, and implement long-term fixes
- Ensure high service availability, reliability, and SLA performance
- Support and deliver workplace technology projects and M365 adoption initiatives
- Manage operating system upgrades with minimal user disruption
- Implement and support IAM, MFA, MAM and BYOD policies
- Configure and manage endpoint security, compliance and monitoring
- Maintain device backup, recovery and data protection solutions
- Manage end-user devices, assets, and workplace AV technology
- Deliver enhanced VIP and executive-level IT support
- Collaborate with stakeholders to evolve end-user services and improve DEX
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