Home Ownership Support Officer

Large Housing Association requires a temporary Home Ownership Support Officer to manage staircasing transactions and help leaseholders list their home for sale and find and assess incoming buyers.

Responsibilities:

Responsible for the creation, amendment, and closure of customer accounts.

Support residents to increase their shares, find a home or sell their home, quickly.

Advise customers of their options and guide them through the best route for them.

Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.

Effectively review instructions, assisting customers by explaining their options, risks and making recommendations on their best route to sale or home ownership.

Effectively market homes for sale, in line with borough/audit requirements and proactively

pursuing leads and vetting incoming buyers for their long-term and product suitability.

Support on the disposal of void units, undertaking viewings or on-site visits if required.

Build and maintain positive working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.

Inform business planning through accurate progression and forecasting of your transactions.

Competently handle customer enquiries about a range of Low-Cost Home Ownership

Support with the management of team in-boxes and general enquiries.

Provide administrative support to the Home Ownership Support Advisors as required.

Manage complaints and service recovery effectively and within designated timescales.

Experience and skills:

Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.

Knowledge of the property market and conveyancing.

Experience of delivering excellent customer service in a fast paced, target driven environment.

Ability to read and interpret leases.

Excellent interpersonal and communication skills.

Effective IT skills including basic/intermediate MS Office skills.

22.27 ph PAYE - 29.45 ph Umbrella