Azure Technical Support Lead

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:

As a Technical Lead in Azure Support, you'll tackle a variety of challenges, including handling escalation tickets, change requests, and engaging in customer projects. With your solid background in providing top-notch support at a 3rd and 4th Line level, you'll be the go-to person for resolving complex issues and ensuring customer satisfaction.

What sets you apart is your exceptional written and verbal communication skills, enabling you to effectively collaborate with team members and customers alike. Your interpersonal skills will shine as you build strong relationships and navigate through diverse scenarios.

In this role, we encourage your initiative and creativity to overcome even the most demanding obstacles. You'll have the opportunity to showcase your problem-solving abilities, finding innovative solutions that push the boundaries of what's possible.

Together, we'll shape the future of technology and create extraordinary experiences for our customers.

Formal IT qualification (one or more of the below):

• AZ-104
• AZ-300; AZ-301
• AZ-400 (nice to have)
• DP-420 (nice to have)

Experience and knowledge in several of the technologies detailed below

Azure:

Azure AD, ASR, IAAS, PAAS, SAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL, Azure Update Management. Azure Cosmos DB (nice to have), Azure Arc (really nice to have)

Server Infrastructure:

Microsoft Server OS through to 2019, VMWare, and AD-related aspects of Intune, server rebuilds

Backup technologies:

VEAAM, Azure Backup and site recovery, MABS

Active Directory:

DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS

3rd party Line of Business application troubleshooting E.G Coins, Agresso

Click here for the list of benefits.

The budgeted salary for this role is between £63,000 and £68,000 per annum

Hybrid working:

Our current hybrid working policy necessitates being in the office or at a client site 1 day per week. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid