IT Systems Administrator

We have a fantastic opportunity for a talented Systems Administrator / Systems Support Engineer to join our team.

This position will involve maintaining the systems and infrastructure to support our contact centre business and various client projects across a whole spectrum of interesting and varied requirements.

The primary responsibility will be for the day to day managing, maintaining, upgrading and development of the IT systems including infrastructure, servers, desktops and telephony.

You will need to be a good all-rounder, someone who thrives on new and exciting challenges and someone who enjoys developing new skills.

This role is based in our Colindale offices, in North West London.

Tasks & Responsibilities

• Working within a small team, responsible for managing and maintaining the IT systems within the company.
• Maintenance, support and upgrades of the technical infrastructure, including File Servers, Network Switches and Routers, Desktops and Telephone system
• Maintenance and Support of MS Exchange and SQL database
• Maintenance and Support of Mitel phone system
• Ensuring that any IT and systems goals set down are achieved within the deadlines set

Candidates applying for the role will need

• Minimum 4 years relevant experience
• Commercial awareness
• Whilst not essential, previous Call or Contact Centre experience would be advantageous

Main Technical Skills

• MS Windows Server 2016
• MS Exchange Server 2016
• MS SQL Server database administration
• VMWare and Windows Virtualised server environments
• MS Windows 10 workstations and typical office hardware
• Network Infrastructure
• Mitel MiVoice Business and MiCollab ACD phone system
• Excel – intermediate user (incl Macros, Pivot Tables etc)

Problem Solving and Decision Making

• Understanding project principals
• Identifying IT solutions and development ideas to business issues
• Managing IT solutions and development projects, ensuring they are completed on time and within budget
• Testing and implementation of new hardware and software solutions
• Experience of managing capability and resource constraints

Personal Skills

• Strong interpersonal and relationship skills
• Self-motivation with a ‘hands-on’ approach
• Analytical skills and logical thought process
• Emphasis on quality / attention to detail

A competitve salary and package is on offer, commensurate with experience.