HGV Workshop Controller

HGV Workshop Controller – HGV Maintenance -West Drayton / Heathrow area
Salary: £45,000 – £50,000
Hours: Monday–Friday, 8:00am–6:00pm
We are currently supporting a state-of-the-art maintenance workshop in their search for an experienced and driven Workshop Controller to join their busy team.
This is an excellent opportunity for a dynamic, thick-skinned, and organised individual who thrives in a fast-paced environment, can work to strict deadlines, and has a strong understanding of HGV maintenance.
Reporting directly to the Workshop Manager, you will play a key role in supervising a team of 11–12 HGV Technicians and Apprentices, ensuring the workshop operates safely, efficiently and to consistently high standards.
HGV Workshop Controller The Role
As Workshop Controller, you will be responsible for the smooth and efficient running of the workshop on a day-to-day basis.
You will allocate work, manage technician workflow, monitor progress, and ensure servicing, repairs and maintenance are completed accurately and within agreed timescales.
You will act as the key link between the workshop team and management, providing technical guidance, supporting the team, and helping to drive productivity, efficiency, and continuous improvement.
This is primarily an office-based role, although you will also be expected to provide hands-on technical support within the workshop when required.
HGV Workshop Controller Key Responsibilities
Plan and manage the daily workload of Technicians and Apprentices to maximise workshop efficiency
Allocate jobs and monitor progress to ensure work is completed within agreed deadlines
Provide clear technical guidance and support to the workshop team
Supervise Technicians and Apprentices, promoting safe and professional working practices
Carry out hands-on technician duties, including servicing, repairs and general workshop support when required
Monitor workshop productivity, performance, and efficiency
Manage service sheet and job card sign-off
Monitor open defects and assist with VOR reporting
Maintain accurate records of Technician hours and workshop activity
Work closely with the Workshop Manager to ensure the accurate use of the CDK system
Support parts management, including ordering, stock control and maintaining accurate records
Liaise with depots and operations to coordinate maintenance and repairs
Produce technical reports and support repair recommendations
Assist with shift handovers and ensure clear communication across the workshop
Promote a strong culture of health & safety and compliance
Identify opportunities for continuous improvement across workshop processes
Ensure high standards of workmanship, efficiency and customer service are maintained
Workshop Controller The Package
* Salary: £45,000 – £50,000
* Monday–Friday, 8:00am–6:00pm
* State-of-the-art maintenance workshop
* Opportunity to work within an established and professional HGV maintenance operation
* Ongoing opportunities for development and progression
* Overtime opportunities available
The Ideal Candidate
We are looking for an experienced Workshop Controller, Workshop Supervisor, who is confident managing people, workload, and deadlines within a busy maintenance environment.
You will ideally have:
Previous experience as a Workshop Controller or Workshop Supervisor
Strong HGV maintenance and technical experience
City & Guilds HGV Parts 1–3, NVQ Level 3 or equivalent qualification
Experience supervising Technicians and Apprentices
A strong understanding of Health & Safety legislation and safe working practices
Experience diagnosing faults and delivering cost-effective, high-quality repairs
Good computer literacy, with experience using CDK (Kerridge) and Google Workspace desirable
Strong leadership, organisation, and communication skills
The ability to remain calm and effective under pressure
A proactive and hands-on approach to problem solving
The confidence to manage a busy workshop and work to strict deadlines
A strong focus on efficiency, quality, safety, and continuous improvement
If you are an experienced HGV Workshop Controller professional looking to take the next step into a Workshop Controller position, this could be an excellent opportunity to join a modern, high-performing maintenance operation