Head of People (fixed-term)

About Volt:

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative. 

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Kraków, Warsaw and Sydney – and an all-star team already in place – we’re sure you’ll fit right in. 

About the role:

We’re looking for a Head of People to join our People team on a fixed term, maternity cover basis. Reporting to the Chief People Officer, you’ll play a key role in shaping and delivering a high-quality, scalable employee experience across the entire employee lifecycle.

This is a hands on role that balances day-to-day operational excellence with the opportunity to lead strategic people initiatives. You’ll work closely with leaders across the business to support organisational goals, enhance our people processes, and help maintain a consistent, engaging, and inclusive culture at Volt.

What the role involves

• Employee Experience: Lead the end-to-end employee journey, from onboarding and probation through to offboarding, ensuring seamless, inclusive, and compliant processes globally.
• Process Improvement: Continuously review and optimise people processes to enhance the employee experience and support a maturing organisation.
• HR Operations: Manage and maintain employee records, contracts, and documentation, ensuring accuracy and compliance with relevant legislation.
• Payroll & Benefits: Partner with Finance and external providers to support accurate and timely payroll and benefits delivery.
• People Insights: Leverage people data to identify trends, uncover opportunities for improvement, and inform leadership decisions with actionable insights.
• Strategic Partnering: Act as a strategic and trusted partner to members of the leadership team and managers at Volt. Support senior stakeholders in managing and developing their teams and driving business impact.
• Employee Relations: Lead and manage complex employee relations cases end to end as and when needed. Conducting investigations and conflict resolution whilst ensuring fair outcomes, risk mitigation, and upholding our organisational values.
• Strategic Projects: Lead and contribute to global people initiatives, ensuring alignment with regional needs and company-wide objectives.
• Learning & Development: Collaborate with managers to identify training needs and support the design and implementation of internal learning initiatives.
• Diversity, Equity & Inclusion: Champion inclusive practices throughout the employee lifecycle, leading and contributing to DE&I programs that help build a workplace where everyone feels they belong.

Requirements

About you:

• Proven experience in a People Partner or HR Generalist role, ideally within a fast-paced, scaling organisation.
• Demonstrated ability to manage strategic projects and day-to-day HR operations simultaneously.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience using people data and insights to support decision making.
• A hands-on, proactive approach. You’re comfortable rolling up your sleeves to get things done.
• A people-first mindset with a passion for improving employee experience and supporting a positive culture.
• Solid understanding of employment practices, employee lifecycle processes, and HR systems.
• Bonus points if you also have proven experience in an L&D-focused role - this is a muscle we want to strengthen.

Benefits

• Competitive salary 💰
• Flexible hours and hybrid working 🏡
• Pension contribution at % 🧓🏽
• Private medical cover 🩺
• Enhanced Parental Leave 👪
• 25 days holiday + your birthday off 🥳
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!🧘🏻‍♀️
• Thursday lunch is on us 🍲
• MacBook Pro 💻
• Super cool (we think so at least) welcome pack with Volt water bottle, hoodies/t-shirts and much more! 👕
• A brand new HQ on Tottenham Court Road with a bunch of perks such as yoga, gym, unlimited snacks 🤸🥮

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team. Join us in making real-time payments accessible for all.