Service Designer - Public Sector
Job description
Service Designer
Rate is £400 via Umbrella
Remote with some office visits roughly once a month - London
3 months initially with a view to extending
- Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback
- Good working knowledge of service design in practice
- Analyse research findings, data, insight gathering, critical thinking and concept generation
- Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
- Lead workshops to drive actionable outcomes
- Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
- Understand as-is service design and identify improvements.
- Create high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
- Provide support and mentor team members
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- London Area
- Type of Contract
- Casual / Part Time Jobs
- Published at
- 27-12-2025
- Profession type
- Design / Fashion
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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