International Casualty Claims Manager

Job Title: International Casualty Claims Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager says:

The purpose of the role is to contribute to the achievement of corporate objectives by liaising with trading teams and Clients and respects the development and handling of claims. Accurately and efficiently supporting the Claims Director in the management of the processing and advocacy of claims received from notification to settlement, in line with specified terms and conditions.

Principal duties and responsibilities

Managing Resources:

• Delegating and supervising work to be undertaken by junior claims staff to ensure consistency of quality and service
• Providing advice, support and guidance to junior claims staff as and when required
• Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
• Undertaking ongoing communication with claims colleagues, accounts and other Price Forbes divisions to ensure timely and accurate production of documentation and maintenance of systems and records
• Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group
• Managing relationships with internal litigation and outside counsel for Insureds
• Cultivates relationships with the claim’s groups for our producing wholesale clients

Relationship Management:

• Continuing to develop and maintain relationships with peers, senior management and colleagues both within own Division and across Ardonagh Group
• Managing and developing relationships with underwriters, adjusters, attorneys, clients, and industry peers
• Actively participating in regular team discussions/updates

Business Operations:

• Overseeing and completing production of new claims files and ensuring they are complete in line with defined standards
• Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
• Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
• Providing Underwriters with an informed précis of claim
• Answering complex questions from Underwriters quickly and accurately
• Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
• Reviewing and assessing Underwriters comments and making informed decisions
• Overseeing the receiving of settlements within agreed timescale
• Expanding knowledge of policies and their implications
• Reconciling funds and accounts, investigating any discrepancies that arise
• Producing accurate and quality correspondence, filtering information to ensure relevance to receiver
• Providing regular feedback to Claims Director on portfolio of claims, current status and market conditions and their possible implications

• Supervising and checking work produced by junior team members and providing feedback where appropriate
• Attending client meetings as appropriate
• Timely and efficient problem resolution using broad experience gained and escalating contentious issues/complex claims to Head of Division as appropriate

• Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
• Undertaking general office administrative duties as and when required
• Using market knowledge to justify loss reserves set by Third Parties on certain claims

Market Environment:

• Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications

• Understanding and being sensitive to current market dynamics

Qualifications & Experience:

• Good GCSE’s or A Levels including Maths & English required
• Cert CII – Required
• DIP CII / ACII - Desired
• A minimum of 8 years’ experience in the Lloyds Insurance markets in broker houses in client facing roles (i.e. Claims Advocate)
• Demonstrable experience of handling Casualty business.
• Solid knowledge and experience
• Prior mentoring/coaching to junior members of staff
• A high level of accuracy in responding to a variety of queries

Person Specification:

• Client Focus and Relationships - A strong commitment to delivering exceptional service and maintaining positive, long-lasting relationships with clients. Collaborative approach to working across teams and departments
• Communication - Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively
• Proficient in engaging with stakeholders across all levels and maintaining transparency in interactions.
• Driving for Results - A results-driven mindset with a proven ability to meet targets, deadlines, and key performance indicators
• Relationships and Networks - Skilful at building and maintaining professional relationships and leveraging networks for mutual benefit
• Strategic Perspective - Ability to think critically and apply a long-term, strategic outlook in decision-making and planning

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

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