Mobile Brand Expert North UK - Hermès Parfums & Beauté
- No direct reports, overseeing implementation of retail plans via agency staff during KCPs and engagement of retail partners.
- Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and ensuring strong sales delivery through the agency team. Providing consistent informal and formal feedback through daily conversations, team briefs, monthly catch ups and within internal HPPGB meetings. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your stores, ensuring accurate records and management, and review alongside your Manager.
- Work with your Manager to create a hyper-local activity calendar in line with the company and store guidelines, maximizing sales opportunities and the potential to recruit new customers to the brand.
- Provide detailed commercial reporting, providing insights to consumer feedback, shopping patterns, trends, an awareness of competitor trading, team successes and KPIs, new launch activations.
- Ensure store management and store employed Beauty Advisers are fully aware of the Marketing Plan, and are adequately trained on new launches/events as well as the basic assortment offer.
- Build a network of potential Beauty Advisors whilst out on the field. Recognizing and scouting future talent throughout the region.
- Coach the partner retail teams to deliver excellent customer service, leading by example as a Hermès Ambassador, across non-consultant doors.
- Motivate and empower the team to exceed retail whilst monitoring productivity (KPIs).
- Prepare for and present at regular 121 review meetings with your manager or when hosting Partner Retail Meetings.
- Ensure all points of sale adhere to the Hermès standards, merchandising and brand image standards.
- Actively support and participate in the delivery of BA Seminars held bi-annually.
- Work with the Head of Retail and collaborate with the Head of Education, to define a schedule of educational; support, providing pre-agreed training sessions for retail partners and agency partners.
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