Building Services Technician - Level 4 Apprenticeship

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role:

The Level 4 Building Services Technician Apprentice will support the Head of Engineering across all areas of the engineering function. This role provides a structured learning opportunity in the development, operation, and optimisation of heat network systems, with exposure to project management, asset performance, regulatory compliance, and innovation in energy technology. The apprentice will complete formal training aligned with the Building Services Engineering Technician Level 4 apprenticeship standard, while gaining hands-on experience across engineering and operational environments.

Most of the apprenticeship is spent working, you’ll learn on the job by getting hands-on experience.

Duties and responsibilities:

Technical Support and System Design

• Assist in the review, development, and optimisation of heat network engineering systems, including mechanical, controls, and metering components.
• Support the delivery of energy efficiency initiatives, decarbonisation strategies, and low-carbon technology adoption.
• Contribute to the preparation and review of system designs, technical specifications, and plant performance models.

Project and Asset Management

• Support the planning and execution of engineering projects from feasibility through to completion, including tracking timelines, budgets, and deliverables.
• Assist in managing and monitoring planned preventative maintenance (PPM) and reactive maintenance activities across the asset portfolio.
• Liaise with contractors and third-party service providers to review performance and ensure service level compliance.

Operational Performance and Continuous Improvement

• Collaborate with the operations and maintenance teams to monitor and improve system performance, reliability, and resilience.
• Participate in the collection and analysis of data to support key performance indicators (KPIs) and continuous improvement initiatives.
• Assist in troubleshooting and root cause analysis of technical issues affecting network performance or customer service.

Health, Safety, and Compliance

• Support compliance activities aligned with health, safety, environmental, and heat network-specific regulations.
• Participate in audits, site inspections, and risk assessments under the supervision of the Head of Engineering.
• Maintain up-to-date knowledge of industry standards, codes of practice, and best-practice guidelines.

Learning and Development

• Attend all scheduled off-the-job training and complete coursework associated with the Level 4 apprenticeship.
• Engage in mentoring and structured learning from the Head of Engineering and wider technical teams.
• Contribute to internal knowledge sharing, technical documentation, and team learning activities.

Location and working hours:

• 4 days on-the-job working + 1 day at University per week.
• 30-minute lunch break & two 15-minute breaks (unpaid) during each working day.
• Office location: Moorgate, London (WeWork)
• College: London South Bank University
• Combination of office work, site visits, and external training.
• Travel may be required across operational sites and training locations.
• Occasional attendance at contractor meetings, commissioning reviews, or audits.

Required skills and attributes:

The candidate will have the following experience and qualifications:

• Level 3 qualification in a relevant discipline (e.g. Mechanical Engineering, Building Services, Plumbing and Heating).
• GCSE Grade 4/C or equivalent in English and Maths.
• Interest in heat networks, building services, sustainability, and engineering innovation.
• Good organisational skills and the ability to follow complex instructions accurately.
• Excellent communication skills and ability to work as part of a multidisciplinary team.

In addition, ideally the candidate will have:

• Awareness of compliance regulations and health & safety practices in engineering.
• Previous work experience or placement in an engineering, construction, or energy environment.

Benefits:

• Salary: £20,000, dependent on skills and experience.

• Holiday Allowance: 20 days of holiday per year, plus English bank and public holidays.

• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.

• Probation Period: 26 weeks as standard.

• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability