Assistant Store Manager
- Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
- Supervise sales to ensure client satisfaction and engagement.
- Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager.
- Maintain a high sell through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store.
- Proactively seeking out opportunities that benefit the store performance as a whole, pioneering and trialling initiatives in conjunction with the Brand.
- Communicates company set KPI's and identifies strategies to ensure performance standards are met.
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation.
- Support with the administration and reporting.
- Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers.
- Support daily team brief meetings to communicate current business trends and relevant updates.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Ensure a consistent and branded onboarding experience for all new hires.
- Participates in attracting, recruiting, and retaining a high performing team.
- Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
- Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
- Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
- Monitor the monthly Client Management database and reporting.
- Ensuring the most elevated client experience is being offered and carrying out client appointments.
- Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
- Fully support and align with all key business initiatives and new product launches.
- Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met.
- Develops a strong personal leadership style that encourages people to follow and give their best
- Provides leadership to colleagues and those who are not direct reports in other stores, across the retail network.
- Fluent in English is required, with additional languages being beneficial.
- Sales and client management experience in luxury retail and/or outlet stores.
- Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
- Previous team management experience.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Bachelor's Degree in a related field is preferred.
- Up to 50% discount on Stella McCartney products
- Matched pension contribution up to 6%
- Extensive private medical and critical illness insurance, as well as life assurance
- Annual Health Screening
- Annual Leave Shop where employees can buy or sell annual leave
- Flexible working/core hours
- Enhanced Maternity/paternity packages
- Matched Give as You Earn charity scheme
- Fitness membership (Classpass credits)
- Volunteer and Birthday leave
- Health cash plan
- Financial wellbeing program
- Physical and Mental Wellbeing Support Services
- Employee referral bonus
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