Sales and Account Manager

Sales and Account Manager

Reports To: Senior Sales Manager
Hours: 45 hours per week (Monday to Friday)
Location: Redemption Roasters Headquarters, London

About Us

At Redemption Roasters, we do things differently. We are not just about great coffee – we are about second chances. As the world’s first prison-based coffee company, we believe coffee can be a force for good. We roast top-tier specialty coffee while training prison residents in barista and roasting skills to create real change.

Now, we are looking for an energetic, coffee-loving Sales and Account Manager to help grow our community of partners who share our passion for quality and impact.

What You Will Be Doing

• Be the face of Redemption Roasters, building strong relationships with our customers across London and the United Kingdom, ensuring they get the best from our coffee.
• Share your coffee expertise, providing technical support, training, and consultancy, both in our headquarters and on-site.
• Drive growth, helping existing wholesale clients elevate their coffee programmes while scouting out new partnerships.
• Provide hands-on support, assisting with equipment installations and troubleshooting issues professionally.
• Host engaging coffee experiences, from on-site training to cuppings and tastings that help our clients fall in love with our beans.
• Stay organised and proactive, using Copper CRM to keep track of site visits, client interactions, and key insights.
• Represent Redemption Roasters, attending industry events, tastings, and sales meetings to spread the word about what we do.
• Stay ahead of trends, keeping up with what is happening in the specialty coffee world and applying that knowledge to help our clients thrive.
• Be adaptable and willing to help, supporting the roastery team, assisting with production, and occasionally travelling across the United Kingdom and internationally.

What We Are Looking For

• A natural ‘people person’ with excellent interpersonal skills, able to build strong relationships.
• At least one year of experience in a similar account management role.
• Excellent written and verbal communication skills, able to engage with both baristas and business owners.
• A passion for specialty coffee, with strong knowledge of brewing techniques, cupping, and coffee extraction.
• A United Kingdom driving licence, enabling travel to client sites when required.
• Basic technical skills, including adjusting grinders, changing burrs, and replacing water filters.
• A strong commercial mindset, understanding both the craft and business of coffee.
• Highly organised and structured, able to manage time effectively.
• Self-motivated and energetic, taking initiative and enjoying working out in the field.
• A logical problem solver, able to troubleshoot issues efficiently and methodically.
• Always professional and presentable, representing Redemption Roasters to the highest standard.

If this sounds like the role for you, we would love to hear from you!

As a member of the Redemption Roasters team, you’ll receive:

• Free coffee and tea at all our shops
• 50% off food and 30% off retail coffee at all our shops
• Generous incremental annual leave allowance based on service length
• Option to purchase up to 3 additional annual leave days per year
• 1x Christmas and 1x Summer party
• 3 professional development days allowance per year
• Phone and laptop if applicable
• Passionate working environment and culture
• Employee Assistance Programme
• Cycle to Work Scheme
• Access to high street discounts available through BHN Extras
• Up to £400 referral bonus

Equality and Diversity Statement

Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are.

We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.