Practice Manager (Remote)

Job Title: Counselling Practice Manager (Remote)
Job Type: Part-Time, Remote, Self-Employed Basis.

Salary / Hourly Rate: Depending on experience, £31,000- £39,000 is FTE, Actual is £16 to £20 per hour.

Working Pattern: To be agreed with the successful applicant. Anticipated 15–20 hours per week (Mon–Fri 9am–6pm, and alternate Saturdays)

About Leone Centre:

Leone Centre is a forward-thinking counselling and consultancy practice offering in-person services in London and online sessions nationwide. We are committed to delivering exceptional therapeutic services in a flexible, collaborative working environment where each role is valued and contributes meaningfully to the overall mission.

About the Role:

We are seeking a dynamic and dedicated Practice Manager to oversee and support the smooth operation of our growing counselling practice. This role requires a proactive individual with strong organisational abilities, excellent people skills, and the common sense and sensitivity necessary to thrive in a client-facing, emotionally intelligent environment.

The successful candidate will work closely with and report directly to the Leone Centre Directors, supporting the strategic and day-to-day functions of the practice while fostering a high-performance, values-led culture.

This is a fantastic opportunity for someone who enjoys working with people, solving problems, and creating systems that enhance efficiency and service delivery. The role calls for a motivated self-starter with leadership experience, a collaborative mindset, and the interpersonal skills to lead with empathy and professionalism.

Key Responsibilities:

• Work closely with and respond to the Directors of Leone Centre to implement operational and strategic objectives.
• Oversee the smooth and effective day-to-day running of the practice.
• Provide supervision, leadership and support to administrative staff.
• Organise schedules and rotas for therapists and administrative teams.
• Uphold the highest levels of care, professionalism, and client service.
• Respond to and resolve client concerns or complaints with empathy and tact.
• Maintain and enhance the practice’s reputation and service standards.
• Hold regular team meetings to ensure alignment and team cohesion.
• Ensure full compliance with internal policies and professional regulations.
• Support with recruitment, induction, and training of new staff.
• Maintain and update operational policies and procedures to ensure compliance.
• Identify and implement initiatives for operational and service improvements.
• Contribute to business development, including project management, marketing strategy, and service growth opportunities.
• Deliver on organisational KPIs and practice performance metrics.

Requirements & Skills:

• Minimum of 2 years’ experience in managing teams or services, ideally in a health or mental health setting.
• Demonstrated experience in customer service with a strong client-first approach.
• Proven administrative and operational experience..
• Exceptional interpersonal and people skills, with an ability to motivate and support teams.
• High level of common sense, sound judgement and sensitivity in managing interpersonal and client dynamics.
• Excellent leadership and team-building capabilities.
• Clear and effective communication skills.
• Highly organised, capable of managing multiple priorities simultaneously.
• Professionalism, ethical integrity, and respect for confidentiality.
• Comfortable and proficient with digital platforms, client management systems, and online booking tools.
• Familiarity with secure digital communication and data protection practices.
• HR experience would be a valuable asset.

How to Apply:

• Applications must include a cover letter and an up-to-date CV .
• In your cover letter, please outline how your skills, experience, and approach meet the key responsibilities and requirements of this role.

Please note: Due to a high volume of applications, we may close the advertisement early. If you do not hear from us, that means that your application was not shortlisted at this time.

Leone Centre is a trusted provider of individual counselling, couples, family, and psychosexual therapy and organisational consultancy. Our carefully selected team of experienced therapists and consultants is committed to and passionate about delivering exceptional client care and participating in ongoing professional development. We are independently funded, allowing us to focus entirely on enhancing our services without external influences. Join us in making a difference. We look forward to hearing from you!