Customer Support Advisor

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower , working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: £13.84 per hour
Start Date: ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next.
We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.
What you'll be doing:

• Contacting candidates by email and phone to engage them with their career support programme
• Scheduling coaching appointments, webinars, and events
• Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
• Coordinating our Candidate Newsletter for over 5,000 recipients
• Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
• Providing timely, helpful responses to queries via phone or email
• Working closely with colleagues to keep processes smooth and efficient

You'll be great at this job if you:

• Are confident with Excel and comfortable working with large datasets
• Have excellent organisational skills and can manage a high workload without losing accuracy
• Communicate clearly and warmly across different channels
• Enjoy problem-solving and improving processes
• Can work independently while being part of a collaborative team
• Are adaptable and thrive in a fast-paced environment
• Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we're looking for:

• Solid customer service experience (essential)
• High attention to detail and accuracy
• Strong prioritisation skills under pressure
• Positive, proactive approach and a genuine desire to help others

Why you'll love working here:

• Hybrid working - enjoy the balance of home and office days
• Make a real difference in people's career journeys
• Friendly, supportive team culture
• Opportunities to grow your skills and experience
• Flexible working with occasional London office visits

If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!